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klkuzas's profile

New Member

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2 Messages

Thu, Jun 9, 2022 1:27 AM

I constantly have to reset my password

Almost every time I try to sign in, I get a message that I've tried too many times and have to reset my password. When I finally change it and choose to stay signed in I can, but after 2 weeks, I have to change my password again. This happens on both att.net and att.com. And, to add insult to injury, I'm going to have to request a new password just to post this!!

Lmaris

Mentor

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50 Messages

2分前

I have the same issue, with email and this forum.  They seem to close out as solved all other customers with the same issue without actually solving the problem.

New Member

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2 Messages

2分前

Obviously it's an ongoing problem which they need to take care of!

ATTHelp

Community Support

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196.3K Messages

2分前

We're here to assist with your email concern, @klkuzas!

 

What you are experiencing is currently an ongoing trend that we are aware of. Rest assured that we are working to resolve this as soon as possible for you and everyone else experiencing this. We do apologize about this inconvenience.

 

Don't hesitate to reach back out if you ever need our assistance again. Thank you for choosing the AT&T Community Forums!

 

CalebP, AT&T Community Specialist 

Lmaris

Mentor

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50 Messages

2分前

What do you mean "again".  This is CONSTANT.  Has been going on for MONTHS and you are clearly doing NOTHING about it.  

You have provided no help, no assistance, no assurance that you or the company even cares that they are wasting so much of their customers time and energy on something every other provider on the planet has fixed.

New Member

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4 Messages

2分前

Hello?? ATT??? this problem has been going on for months!! Can you seriously not do something? It is across the board with all of my AT&T logins....Uverse, email, HBO Max (via ATT account). Are you even working on it?

ATTHelp

Community Support

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196.3K Messages

2分前

We're still working on getting this resolved, BamaMom71.

 

We understand how you feel, but rest assured that we're trying to find a resolution. If you need help with anything else in the meantime, just let us know.

 

Thanks for visiting the AT&T Community Specialist

 

Aminah, AT&T Community Specialist

Contributor

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3 Messages

1分前

This has been a constant problem for me for months on end! PLEASE FIX THIS IRRITATION!

New Member

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8 Messages

1分前

This is hysterical. It's something that has actually been going on for YEARS, not months if you look back at the posts from this forum, and nothing has been worked on or fixed at all. AT&T is ridiculous. If it wasn't the only game in town besides Comcast, who has the absolute worst support here, I'd move to a different provider. This is just ridiculous.

New Member

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4 Messages

1分前

Happening to me as well and within the past couple of months, with increasing frequency. I don't believe ATT is really "working" on this. They just don't give a (Edited per community guidelines).

(edited)

New Member

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1 Message

1分前

I am so excited that I'm not the only one with this problem.  Why can't a big company like AT&T fix this?  Don't they have staff and code writers to fix this.  This is really annoying.  Every morning, have to come up with a new password when I log on to my sbcglobal.net account.  FIX IT!!!

New Member

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4 Messages

1分前

if it's any help and easier for you, it seems that you can "reset" your password with the same one, over and over again. This has worked for me and several other users with the same problem. it's annoying but still a little easier than coming up with a new one again and again.

New Member

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2 Messages

1分前

Possible fix

I’ve been having this issue ongoing as well. Issue is relatively new for me. Last couple of months. Always having to reset my password on laptop and then again on my iphone.

Today when logging in I cleared my cache and logged in successfully. What I did notice however was that I was prompted to allow cookies for this site. I use chrome as my browser. Sure enough I went into settings and allow cookies was turned off. I enabled this and now everything seems to be working fine.

hope this helps!

New Member

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2 Messages

1分前

Make sure your accept all cookies is enabled in your browser. I use chrome and that setting was disabled. 

once I enabled it problem was ressolved

New Member

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1 Message

21日前

lol... Setting up an account is a challenge too. It took me about 10 attempts. I finally figured it out. I guess instructions would be asking too much. 

Anyway, I am glad I am not the only one having this issue. I think DPoole has it right. AT&T is a very large company and hackers are constantly trying to break into accounts. I did not know I could use the same password to reset my account. I will have to try it.

New Member

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1 Message

19日前

AT&T is one of the worst companies on the planet. They do not care about their customers.  If they did, they would have solved this issue YEARS ago when it first presented itself. For me, this used to be an every two week inconvenience of resetting my password. A process that is made especially annoying because it also requires you to update it on your phone separately. But now, it's become an every 24 hours problem that greatly effects my ability to handle my work effectively. Because I am logged out automatically, I do not even realize that I am missing out on urgent work emails. They seriously need to get their (Edited per community guidelines) together. It's unfathomable that in 2022 this isn't a minor code-writing problem that a low level tech could fix in a single afternoon.  They are one of the most profitable companies in the world.  Get your house in order! 

(edited)

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