Find the perfect gift for the grad in your life with Graduation gifts that connects us from AT&T.
Need to update email settings?
eksnyder4's profile

New Member

 • 

3 Messages

Wednesday, March 8th, 2023 9:40 PM

I can't log into MyATT, automatically loads DirecTV account so I no longer have access to my bill or email account information

I was on the phone with ATT, DirecTV, and Uverse for over 3 hours last week trying to get help unlinking MyATT account from my DirecTV account. Someone was supposed to call me back 2 days ago after the "engineers" looked at why I can no longer access MyATT. My DirecTV account is billed through ATT and both used my sbcglobal.net as the userid. I used to be able to log into MyATT and see the bill, set up payments, etc. and log in separately to DirecTV to manage my programming. Now when I try to log into MyATT it automatically redirects me to DirecTV which doesn't give me access to my bill. Because I can't access information about my email through MyATT I also can't generate a secure email key in order to use my sbcglobal.net account on Outlook on my new laptop. I'm beyond frustrated because no one at ATT, DirecTV or even Uverse seems to understand the issue to correct it and I just keep being shuffled around to different people. Someone please help! I mainly want access to my email to set up a secure email key which can only be done through MyATT.

Official Solution

Visitor

 • 

7K Messages

1 year ago

Looks like you'll need DIRECTV support from here. If you slide over to http://forums.directv.com, they'll meet you there with a helping hand. 😊

New Member

 • 

3 Messages

1 year ago

Unfortunately I've talked to them and they can't unlink the accounts. After another 1.5 hours yesterday with Uverse I've been given a number to tech support level ii, again, who supposedly can manually do this. Of course I was already told this was being worked on last week but nothing has changed. Will try the phone number again today but I was really hoping someone here could help. Ridiculous it has been this difficult to get a tech person to help me. 

Community Support

 • 

232.1K Messages

1 year ago

Let's see if we can get your email unlinked, @eksnyder4.

 

In order to do this, we'll need to speak privately. Please check your direct message inbox in the top right corner of the page. We'll be messaging you there shortly. 

 

Raiden, AT&T Community Specialist

New Member

 • 

10 Messages

1 year ago

I have been through 3 tech people and now being told to call another number.  I cannot access my email either because it asks for profile info on a pop-up which cannot be submitted, it blocks entering my email.  

New Member

 • 

3 Messages

1 year ago

Yep, I understand your frustration. I have spent 4+ hours on the phone with over 10 different people being tossed back and forth with them saying it's a Directv issue then it's an ATT issue. Finally hung up on one yesterday after they tried to shuffle me again to a number I had already spoken to 3 other times. 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.