Need to update email settings?
rsidoti's profile

New Member

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1 Message

Monday, January 30th, 2023 3:08 PM

I can't access Bellsouth email on Iphone

Yesterday my Bellsouth account wanted me to enter my password to login, although I never logged out and the password should have been there. When I try to login, the screen goes to a login screen and offers two accounts. An ATT account and a very old, closed Directv account. I select the ATT account and enter my login information. The page the phone starts to access goes from signin.att.com to signout.att.com immediately and brings me back to the first sign in screen. It's a constant loop that I can't get out of.

Community Support

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229.5K Messages

1 year ago

Hey @rsidoti. We know how important having access to your email account is, and we'd be happy to help you. 

 

To get started, we'd recommend clearing the cache and cookies from the device you're using. There could be saved data that is interfering with you being able to get into your email account on your phone. 

 

Also, just to confirm are you able to log into your account on a separate device? This will help us know if it's just an issue with the device or your email account. You can also try to sign in through Currently, and let us know if you still experience the login loop. 

 

Let us know if this help. 

 

Robert, AT&T Community Specialist

New Member

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4 Messages

11 months ago

Just upgraded from iPhone 8Plus to iPhone 13 and suddenly experiencing the same problem. NONE of the recommendations are providing a solution. Maybe I should add to my active FCC complaint before it gets closed and this too will get resolved.?.?.

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