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AT&T related help: Resolve email issues



geakiko's profile

New Member

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7 Messages

Sat, Sep 24, 2022 6:53 PM

I cannot receive email from a specific email account

I am having issue receiving emails from one specific company. I was able to receive two emails last month from them and the email has been added as my contact. I also checked that it is not in the blocked email. This email is to receive a reset password link. The sender company confirmed that it is working on their end. Do you know who I can contact to provide the email account to investigate? I am receiving all other incoming mails with no issues. Thanks for your help.

Accepted Solution

Official Solution

ATTHelp

Community Support

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203.5K Messages

2 months ago

We're happy to help, @geakiko!

 

Upon further review, our AT&T Postmaster Staff will be the ones best suited to assist with your email.

 

When their support team receives a request with the needed information, requests are evaluated. If granted, the block will be removed within 24 to 48 hours. There are situations when mail interruptions or blocks are in place outside the AT&T domain. In these cases, we will attempt to make contact with the party initiating the block and seek a resolution. If there is no change after 48 hours, please include the current and complete error message that you are receiving in your follow-up email to abuse_rbl@abuse-att.net.

 

Please feel free to reach back out if you need help in the future. Thank you for contacting the AT&T Community Forums!

 

Lacey, AT&T Community Specialist 

tonydi

ACE - Guru

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8.4K Messages

2 months ago

I'm moving this thread to the Email forum.

New Member

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7 Messages

2 months ago

Thanks tonydi!

ATTHelp

Community Support

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203.5K Messages

2 months ago

We want to help with figuring out why you aren't receiving those emails, @geakiko!

 

Let's see what we need to do to get this sorted out:

  • How are you accessing your email? Are you using a 3rd party mail client such as Outlook, an app on your phone, or directly going to a webpage? Depending on the way you are accessing there could be issues with getting your full email information. If you're using a 3rd party mail client, we recommend making sure that everything is set up correctly.
  • Have you tried checking your spam/junk inboxes? Sometimes mail can be routed incorrectly.
  • Another potential would be the email may be getting blocked. If that is the case, the email owner would have to contact our AT&T Postmaster Support.

We look forward to hearing back from you!

 

Lacey, AT&T Community Specialist 

New Member

 • 

7 Messages

2 months ago

Thanks for looking into my issue!

I use 1) Yahoo Mail app for iphone and 2) https://mail.yahoo.com/ for pc and no 3rd party 

I checked spam boxes and didn't see them.

As you suggested, I will contact the postmaster support abuse_rbl@abuse-att.net.

New Member

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7 Messages

2 months ago

Thanks! I just sent an email request to abuse_rbl email. hopefully, they can resolve the issue. 

New Member

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7 Messages

2 months ago

Impressed how quickly I can get an advice from this forum. 

tonydi

ACE - Guru

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8.4K Messages

2 months ago

If only the AT&T Postmaster would reply as quickly....or at all...or actually fix things.  🙄

New Member

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7 Messages

2 months ago

It's been 48 hours since I submitted the request to abuse_rbl@abuse-att.net. I am still not receiving emails and just followed up to abuse_rbl@abuse-att.net again. Should I wait for a support representative to reply to my request? Is there an alternative contact? 

My first request was referenced [092422-163625-64515-00] in the auto response

Followed up this morning and received this reference [093022-112136-11705-00]

tonydi

ACE - Guru

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8.4K Messages

2 months ago

ATTHelp is only going to throw the same boilerplate at you.  Should they offer to do a DM with you, odds are that it would just be for show and you wouldn't get any other advice.

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