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Need to update email settings?
ebodnam's profile

1 Message

Wednesday, August 23rd, 2023 4:24 PM

I cannot access my email.

I cannot access my email. If I reset the password, it goes to the email I cannot access. There are emails that I MUST have access to for my job. I need help, please.

Community Support


225.7K Messages

4 months ago

Hey @ebodnam, we know the importance of emails and how crucial they can be. We're here to help you.


Here's something we must let you know:

  • We can't help you reset your email if you've forgotten your security questions.

What happens if you forgot your security questions or do not have a number tied to it? 

Unfortunately, an email password reset cannot be processed. If someone, who was not you, contacted AT&T and said, “I cannot remember my security questions”, would you want AT&T to process a password reset? For security reasons, and to protect customer information, we are unable to reset passwords at this time if you cannot remember your security questions.  


Links that could help:

To see if we can help from our end, we'll be sending you a DM so look out for a notification on the top right corner of your page next to the bell icon.


Please feel free to reach out to us for any further assistance.


Sara, Community Forums Specialist

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