Need to update email settings?
maddie1009's profile

New Member

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1 Message

Tuesday, January 24th, 2023 2:50 AM

I can not access my att.net email

I have been locked out of my email account and when I hit for "forget password" it takes me to security questions which I never answered. It does not give me the option to choose a temporary password. I have tried online chat and calling support with no answers. Help please, I am about to quit Att

Community Support

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229.9K Messages

1 year ago

We don't want you to go, maddie1009! Please allow us the chance to check on any login options that may be available for you. 

 

So that we can dig a little deeper into any password reset options you may have, we'll need to speak privately. Check the Direct Message inbox in the top right corner of your screen. We'll be sending you a DM shortly and look forward to speaking with you.

 

Lacey, AT&T Community Specialist 

New Member

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2 Messages

1 year ago

I am having the same issue trying to reset my 94 yr old father's email.  I never set up security questions for his account but it won't let me past this screen to request a temporary code.  HELP!!!!  He has been without email for 1.5 months.  We are beyond frustrated to say the least.

Community Support

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229.9K Messages

1 year ago

Let's get your father's email reset, @sheilakz

 

In order to proceed, we'll need to speak privately. Please check your direct message inbox in the top right corner of the page. We'll be messaging you there shortly.

 

Raiden, AT&T Community Specailist 

New Member

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2 Messages

1 year ago

Ugh...where is the DM inbox link?  

ACE - Guru

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9.9K Messages

1 year ago

If you've never been sent a DM here before, you won't see the icon until they send one.  Then it will look like the pic below with a red strobe dot at the top of the forum page. Note that you must be logged into the forum or you won't see it.

New Member

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32 Messages

1 year ago

Have either of y’all gotten any help? Having the same issue 😭

Tutor

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13 Messages

1 year ago

I need this help with the same thing. An old sbcglobal.net account that I can no longer access. WHen I try to reset my password it asks me for security questions.  I answer with the correct responses, but I get a "hmmmmm.... that didn't work" message.

Is there a phone number to call for help with this?

Community Support

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229.9K Messages

1 year ago

Hey @Kingro1, we know just how important it is to stay connected to your email mailbox, and we are more than happy to walk through some options that may be available for you. 

So that we can take a closer look at this with you, we will need to speak privately. Check the Direct Message inbox in the top right corner of your screen. We'll be sending you a DM shortly.

 

We look forward to connecting with you.

Tanatswa, AT&T Community Specialist

Tutor

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13 Messages

1 year ago

I'm waiting in the direct message room and nobody is responding. 

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