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rooneyms's profile

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5 Messages

Mon, Jun 27, 2022 5:33 PM

I am in AT&T password (Edited per community guidelines)

I feel like I am caught in AT&T password (Edited per community guidelines).  I have 3 AT&T email accounts (bellsouth.net).  I have AT&T mobile phone account which utilizes one of those email accounts as the log in.  I also have a Directv account utilizing the same email account.  Each has a different password.  Every time I try to log into either my AT&T mobile account or Directv account, I receive a message that the password is incorrect.  So, I have to say that I need to reset my password and then log into the email account associated (which is a bellsouth.net account).  I then receive the message that the password does not work for that and I have to reset that and get the code sent to my phone.  I reset that and then get into the email account to get the code sent to reset my directv account.  And I am in until I need to log in the next time.

ATTHelp

Community Support

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195K Messages

Il y a 1 m

Hello @rooneyms. It most definitely sounds like you have been having a frustrating experience with logging in to your accounts, and we would love to help out.

 

We think you would benefit from linking your accounts together. This way, when you need to log in to manage your accounts, you can do so with a single combined access ID and password. This may help mitigate some of this frustration. If you are interested, here is how to get started: 

  1. Log in to myAT&T using an account you are comfortable with and go to My linked accounts
  2. Select Link another account. We’ll look for other IDs or accounts that belong to you.
  3. If you don’t see the account you want to link, choose Search for it now. Or, take one of these steps:
    • To link your email, select Add an existing AT&T email account and follow the prompts. When you link an email account, your email password becomes the same as your myAT&T password.
    • To link any other account, enter your AT&T phone number or account number and your billing ZIP Code, then select Continue.
  4. Enter more info to prove your identity, if asked.
  5. If we find the account on another ID, you can:
    • Combine the other ID with the one you used to sign in..
    • Sign in with the other ID.
    • Give account details to get second-person online access right away.
    • Ask the account owner for second-person online access

Once you complete the steps, we may send you a one-time code to verify your identity. Enter this code when prompted to finish linking the accounts!

 

Regarding your email account specifically, we are aware of a trend causing some users to be locked out of the email temporarily, and requiring them to reset their password frequently and this is likely related to what you are experiencing due to the one of your email accounts being utilized to log in to your mobile account, for example. We may need a bit more information to know how to proceed in order to best help you.

  • Are you recieving any error codes when you are prompted to change your password? Please let us know here what those are if so. That will identify the cause and severity of this disruption for us.
  • Is this concern isolated to when you are accessing your DIRECTV and mobile accounts, or are you also having difficulties logging into your bellsouth.net email services? If so, are you logging in via Currently?

In the meantime, there are still a couple things we can try to reduce the amount of times this reoccurs while we are still learning more about your situation. Please give the following a try:

  • Clear the cache and cookies on all the devices and browsers you are using to log in to ensure that non of their settings or preset passwords are interferring with you logging in.
  • Make sure that your devices and browsers are also running on the most recent updates.
  • After you have tried that, reset your password once more. We recommend waiting 24 hours after you have reset to make sure that your accounts are fully synced. If you attempt too many log ins before this time, your account may become locked again.

Please let us know a bit more about what you are seeing and if this information was helpful. We're looking forward to hearing back from you.

 

Wesley, AT&T Community Specialist

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