Hmm… we can't reset your password ...
I don't need to use it right now, but when I click on (I think it's) Reset Password, and enter my Last Name and user id, this is what I see:
Hmm… we can't reset your password ... We don't have the account details we need to reset your password right now. To get help, call 800.288.2020.
Just what do I have to do to supply the account details and make this thing work? Did it ever did work for anyone, or is it a fake message.