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Fishdog1959's profile

New Member

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1 Message

Thu, Apr 21, 2022 12:10 AM

Help with Care Code: 205.2 [LU003]

Hello,

I have two laptops, a desktop and a cellphone. The two laptops keep getting the above message while I can access my ATT email account with my cellphone and my desktop. The error message tells me that "Looks like you’ve tried to sign in unsuccessfully too many times. Recover your ID or reset your password to continue." There is something wrong here because I did not have any unsuccessful attempts to log in until I got this message. It just started doing this one day--plus it is only on certain devices.

Please help.

Thank you,

Frank Lyman

[email scrubbed]

[email scrubbed]

Accepted Solution

Official Solution

ATTHelp

Community Support

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195.7K Messages

4分前

We are here to help with your email, Fishdog1959.

 

We suggest that you reset your password:

  1. Go to att.com/myatt.
  2. Select Forgot password?
  3. Fill out the password info.
  4. Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
  5. Create your new password.

This will resync your email, and it usually helps with this error code. After you reset your password, please wait a full 72 hours so that a full resync can take place.

 

Let us know if this helps.

 

Marc, AT&T Community Specialist

coleman19

Tutor

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27 Messages

4分前

You're not alone.  I've been experiencing this for months.  The script readers at tech support just tell you to reset your password.  There is something else going on and no one AT&T will even acknowledge there is a problem.  I'm totally fed up with their service.  I'm only locked out of my email, but also my AT&T account altogether with no way to reset the password because tech support is closed.  Seriously?

I can't even reset my password with the Forgot Password link.  Totally ridiculous.

ATTHelp

Community Support

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195.7K Messages

4分前

Let's get your email password reset for you, @coleman19!

 

If you're unable to reset your email password online, you'll want to reach out to the digital assistance center for further assistance. They'll be able to assist with getting your password reset for you, and they can be reached by calling our customer service line at 1(800)288-2020 and then requesting to be transferred over to them.

 

Let us know if you have any other questions or concerns, and we'll be happy to help. Thanks for reaching out on the AT&T Community Forums!

 

Jarod, AT&T Community Specialist

New Member

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2 Messages

2分前

I have gotten this error message several times over the last couple months even when I log in for the first time, like this morning. I have reset my password at least 5 times and I continue to get this error. Can anyone help?

coleman19

Tutor

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27 Messages

2分前

No.  No one can help.  All they’ll do is read the script, reset your password, and blame you for the problem.   I have tested this issue with multiple att email accounts.  Others get logged out and I log back in with then. Only mine does it lock up every time, yet it must be something I’m doing.  Hogwash.  

(edited)

New Member

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2 Messages

2分前

wow what a (Edited per community guidelines). perhaps they're trying to steer us to a paid version of mail

(edited)

tonydi

ACE - Guru

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6.1K Messages

2分前

The paid version (Yahoo Mail +) runs on the same servers so you'd have the exact same issue there.  It seems clear to me that after more than 6 months of this crap, Yahoo and AT&T are never going to resolve this.

As always, my only suggestion is to move to a different email provider, one that doesn't have frequent glitches and doesn't play fast and loose with your credentials.  That pretty much means any one but Yahoo.

Moving this entire thread to the new Email forum.

coleman19

Tutor

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27 Messages

2分前

Even though I have sent numerous threads here to the Presidential support group, they check with IT and IT just says what the error means.  No one will bother to look into it and everyone takes the error at face value, assuming everyone who has this email problem is either stupid, drunk, or high.

Deplorable customer service.  

(edited)

New Member

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4 Messages

2分前

I have had the same problem for months with no resolution. At first I thought someone was attempting to access my account and simply ran out of password guesses, so when I logged in and received the error I had to change my password. However, if many people are experiencing the same issue, could it be that bots, hackers or malware are attempting to log into our accounts? If it truly is AT&T's problem and AT&T does not have the expertise or desire to resolve it, then it does seem the only real fix is to find another email provider. Does anyone have recommendations for email providers that are mostly error free? Thank you!

tonydi

ACE - Guru

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6.1K Messages

2分前

@NorCalD   It could be some sort of automated attack but, if so, I can't explain why it only affects a small number of AT&T email accounts (looks like a ton of people in here but there are millions of accounts).

But you're spot on about the real fix.  I've been suggesting that people move to Gmail because they provide a tool in their Settings under Accounts & Import that will go over to Yahoo and pull your Contacts and all existing email and folders over to Gmail.  They'll continue to pull any new email that arrives on Yahoo for at least the next 30 days, giving you a chance to catch any stragglers that haven't gotten the word that you've changed emails. 

Yes, definitely a pain in the rear to switch but so is dealing with the constant bizarre Yahoo issues that seem to crop up every month.

New Member

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4 Messages

2分前

@tonydi Thank you for the recommendation. I'll check out Gmail today. I appreciate the response.

coleman19

Tutor

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27 Messages

2分前

Quick update on this.

I logged in for two weeks using the “two weeks” checkbox with another bellsouth.net account.  At the end of two weeks, it got logged out automatically and I logged right back in with it with no problems.  My bellsouth account, also logged in for two weeks, was logged out and and locked when I tried to log back in - as always.  The problem is definitely account specific.  I tried to reset my password with the link that comes up on that page and, again, I got a response that there wasn’t enough info to do that and to call customer support.  I was told by customer support on a previous call that when the account is locked, the customer =must= call in, that it cannot be unlocked online.  Well, that’s not true.  I used the automated chat bot and put in “reset password”.  It presented me with a link.  When I used =that= link, I was able to reset my password online.  Well, well, well.  Another case of customer support providing incorrect information.  Then I tried logging in with my account =without= checking the “two weeks” checkbox.  I was logged out after whatever time it logs you out, a day, a few hours, whatever it is, and I logged right back in with no problems.  I have done this repeatedly with no problems.  The issue is definitely account-specific and is tied to using that “two weeks” checkbox.  It has NOTHING to do with entering in my password too many times.  It has NOTHING to do with a brute force attack on my account.  By the way, when it was suggested to me that it was possibly an attack, I asked for someone to check the logs.  I was told that that was proprietary info and that that they wouldn’t check them.  What kind of response is that?  Don’t suggest that it was an attack unless you can prove to me that it was an attack.  Another case of idiocy.  Again, it’s easier to tell the customer that it’s his fault than have to do any real investigation and solve the problem.  It was also suggested to me that the issue was that I wasn’t going to currently.com and using the mail link on that page.  I checked the link on that page. The only difference between that link and going directly to mail.yahoo.com was that it tacks on the partner_id.  Sounded like malarkey to me.  The lack of that parameter should not lock me out, but I played the game and used that link and…. I still got locked out after two weeks.

  • The problem is not caused by the user entering in the wrong credentials.
  • The problem is not caused by using the mail.yahoo.com URL.
  • The problem is not caused by a brute force attack.
  • Clearing cookies, cache, history, rebooting does not solve the problem.

  • The problem is account specific.

  • The problem only occurs when the “two weeks” option is used. 

  • The problem is on AT&T’s side and AT&T either doesn’t care to fix the issue or doesn’t have the skills or knowledge to fix it.  Perhaps both. 

(edited)

tonydi

ACE - Guru

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6.1K Messages

2分前

I agree on all of your points except the "two weeks" one.  There are plenty of people that have reported here that did not check that box and still got the too many password attempts. 

And while it doesn't have a bullet point, the fact one should never take as gospel what AT&T "support" tells you is also spot on. 

coleman19

Tutor

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27 Messages

2分前

Interesting.  I start getting locked out even with the box unchecked, then I’ll have to switch to gmail, which would be a total pain since so much is tied to my bellsouth email address.

tonydi

ACE - Guru

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6.1K Messages

2分前

I hear ya, it's a giant pain in the butt.  But this problem is only the tip of the iceberg. 

Here's a list of issues affecting Yahoo/AT&T email users recently, based on posts in this forum....

  • Log in failure for too many login attempts
  • Emails displaying raw data including headers, not the actual HTML content
  • Large amounts of Spam going to Inbox
  • Bulk Email folders being created on IMAP clients that don't appear the same way online
  • Official email servers rejecting logins, requiring use of old Yahoo server names
  • Accounts being logged out without user input, sometimes in the middle of email composition
  • Web UI unable to display emails
  • Users eventually being told that they can not ever get access to their accounts again because the Yahoo database corruption removed their backup authentication avenues

How many failures (some of which have been ongoing for months) does it take to make the pain of staying outweigh the pain of switching?

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