Help with Care Code: 205.2 [LU003]

We are here to help with your email, Fishdog1959.

We suggest that you reset your password:

1. Go to att.com/myatt.
2. Select Forgot password?
3. Fill out the password info.
4. Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
5. Create your new password.

This will resync your email, and it usually helps with this error code. After you reset your password, please wait a full 72 hours so that a full resync can take place.

Let us know if this helps.

Marc, AT&T Community Specialist

You're not alone.  I've been experiencing this for months.  The script readers at tech support just tell you to reset your password.  There is something else going on and no one AT&T will even acknowledge there is a problem.  I'm totally fed up with their service.  I'm only locked out of my email, but also my AT&T account altogether with no way to reset the password because tech support is closed.  Seriously?

I can't even reset my password with the Forgot Password link.  Totally ridiculous.

Let's get your email password reset for you, @coleman19!

If you're unable to reset your email password online, you'll want to reach out to the digital assistance center for further assistance. They'll be able to assist with getting your password reset for you, and they can be reached by calling our customer service line at 1(800)288-2020 and then requesting to be transferred over to them.

Let us know if you have any other questions or concerns, and we'll be happy to help. Thanks for reaching out on the AT&T Community Forums!

Jarod, AT&T Community Specialist

I have gotten this error message several times over the last couple months even when I log in for the first time, like this morning. I have reset my password at least 5 times and I continue to get this error. Can anyone help?

No.  No one can help.  All they’ll do is read the script, reset your password, and blame you for the problem.   I have tested this issue with multiple att email accounts.  Others get logged out and I log back in with then. Only mine does it lock up every time, yet it must be something I’m doing.  Hogwash.  

wow what a (Edited per community guidelines). perhaps they're trying to steer us to a paid version of mail

The paid version (Yahoo Mail +) runs on the same servers so you'd have the exact same issue there.  It seems clear to me that after more than 6 months of this crap, Yahoo and AT&T are never going to resolve this.

As always, my only suggestion is to move to a different email provider, one that doesn't have frequent glitches and doesn't play fast and loose with your credentials.  That pretty much means any one but Yahoo.

Moving this entire thread to the new Email forum.

Even though I have sent numerous threads here to the Presidential support group, they check with IT and IT just says what the error means.  No one will bother to look into it and everyone takes the error at face value, assuming everyone who has this email problem is either stupid, drunk, or high.

Deplorable customer service.  

I have had the same problem for months with no resolution. At first I thought someone was attempting to access my account and simply ran out of password guesses, so when I logged in and received the error I had to change my password. However, if many people are experiencing the same issue, could it be that bots, hackers or malware are attempting to log into our accounts? If it truly is AT&T's problem and AT&T does not have the expertise or desire to resolve it, then it does seem the only real fix is to find another email provider. Does anyone have recommendations for email providers that are mostly error free? Thank you!

@NorCalD   It could be some sort of automated attack but, if so, I can't explain why it only affects a small number of AT&T email accounts (looks like a ton of people in here but there are millions of accounts).

But you're spot on about the real fix.  I've been suggesting that people move to Gmail because they provide a tool in their Settings under Accounts & Import that will go over to Yahoo and pull your Contacts and all existing email and folders over to Gmail.  They'll continue to pull any new email that arrives on Yahoo for at least the next 30 days, giving you a chance to catch any stragglers that haven't gotten the word that you've changed emails. 

Yes, definitely a pain in the rear to switch but so is dealing with the constant bizarre Yahoo issues that seem to crop up every month.