For the mom who gives us everything - Mother's Day gifts that connects us.
Need to update email settings?
Cesare45's profile

New Member


3 Messages

Friday, March 24th, 2023 12:16 AM

Forgot security question answers

I am trying to install a new router/Modem combo but to do so I need the password for my old AT&T account that I set up 10 or 12 years ago.

I have tried to reset my password but I have forgotten the answers to the security questions.

And no there is NO option for a temporary password the help pages are wrong. 

I have tried calling but they wont help me either. Am I screwed?

Community Support


231.4K Messages

1 year ago

Hi there, @Cesare45! We understand the importance of being able to access your email and want to help check on any password reset options that may be available. 


So that we can dig a little deeper into any password reset options you may have, we'll need to speak privately. Check the Direct Message inbox in the top right corner of your screen. We'll be sending you a DM shortly and look forward to speaking with you!


Lacey, AT&T Community Specialist 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.