I have had the same problem as so many others have had. I keep getting messages to resolve my wireline problem after using chat with a link back to the last chat response which instructs me to go either to the support page or to use chat, which requires login. I am not an (Edited per community guidelines). I have tried both of those things and they didn’t work. They never have.
That is why I am on this forum!
Email is not social media! Most of us get important e-mails from businesses or government agencies, or from friends and family that you don’t want the whole world to see. Not getting those emails can lead to serious legal or financial problems. Every entity all of us deals with requires an e-mail address. I have no idea how many hundreds of entities I would have to contact to change my email address. I have had the same email address since 1997!
Changing to another service like gmail is just NOT a viable solution unless I can get my AT&T email forwarded to the gmail account.
This is not some technical glitch that any e-mail service might have. It has real world implications. It is not just frustrating, it is dangerous to our well-being.