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nan2confuzed's profile

New Member

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7 Messages

Mon, Nov 14, 2022 11:28 PM

Email to Setup Password Recovery Option for AT&T Email

Got an email asking for password recovery options for my AT&T email account - or else!  I have an sbcglobal.net email account, and a yahoo.com email account.  I have no idea if this is legit or what I am supposed to do, and if this is even applicable for me.  I don't like the "or else" part, so can someone give me some guidance?  Thank you!

Accepted Solution

Official Solution

ATTHelp

Community Support

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203.9K Messages

19 days ago

Great question, and yes, this is a valid communication, and is being done in an effort to ensure customers are able to get back into their accounts if they are ever locked out.  We are also doing this as part of a broader effort to combat fraud and bad actors trying to get into customer accounts.

Specifically for @nan2confuzed, the recovery options are for your Sbcglobal email, so you would use the sign-in credentials for that email address, not your Yahoo email.

 

If you don't remember your password, you can reset it with the link above.

 

Aminah, AT&T Community Specialist

(edited)

New Member

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4 Messages

29 days ago

I received an email stating that I needed to update my profile in order to have access to password recovery. I need to verify that this is a legitimate email.

Note: This comment was created from a merged conversation originally titled Email: Set up password recovery options
ATTHelp

Community Support

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203.9K Messages

We understand your concern regarding the security of your email account, @Claudden.

 

You can rest assure that the email is in fact a legitimate email sent out to inform you to update your recovery options.

 

If you are still uncomfortable with clicking on the link in your email, we recommend that you update your recovery options here.

 

Please reach back out if you have any additional questions or concerns.

 

Latoya, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
tonydi

ACE - Guru

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8.5K Messages

Holy smokes!  If this is truly a legit email, and I still have a huge amount of doubt, how incredibly stupid it is for AT&T to be sending this out right in the middle of similar sounding PHISHING scams flooding current customers.

@Claudden   If you hover your mouse pointer over the link or button, does it show an obvious att.com link?  Like a link to get to your Profile might look something like this....

https://www.att.com/acctmgmt/profile/overview

Oh, and BTW, the link ATTHelp Latoya doesn't work because it's not formed correctly, a somewhat common occurrence with their system.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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6 Messages

This email is a disservice to what is left of the once good name of AT&T.  I, too, felt this might be a phishing scam, particularly when viewing the request and the peculiar sender's address.

The email is dated November 4 and provides the first notice of a rule change effective October 31, 4 days earlier.  It includes a threat that I may lose access to my account and data if I don't provide information, which I may have already provided.

The email contains no specific instructions on how to set up a password recovery option for my AT&T email account.  The link for additional information from the forums and the 1-800 number are general links that leave you to research for yourself in trying to find an answer about how to do what is requested, or worse, how to find what may have already been set up.  When opening My Profile, there is no specific section for email password recovery, but only sections for internet and wireless recovery.  

ATTHelp

Community Support

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203.9K Messages

We've got the tools you need, @CVernB99!

 

You can update the contact email for your user ID by following these steps: 

  1. Go to Profile and then Contact info.
  2. Select the Email tab.
  3. In the User ID (formerly AT&T Access ID) email section, select Edit.
  4. Enter the email and select Save.

In addition to that, you can assign a wireless number to your user ID. Keeping these details updated frequently is a good idea in the event that you become locked out of your account. Without having recovery options set up, you will be limited in your login options if you do get locked out.

 

Let us know if you have any questions!

 

Lacey, AT&T Community Specialist 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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4 Messages

@tonydi

The link looked legit, but I still had my doubts, so I called AT&T at a number I knew was reliable. The agent walked me through the security update.

tonydi

ACE - Guru

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8.5K Messages

19 days ago

Two emails going around right now, one is a phishing scam and one is a legit AT&T email. 

If you could post the content of the email (please blank out the URL or Link so others don't try clicking on it) we should be able to tell which one it is.

My gut says because it's for recovery options it's the legit one but I don't recall anyone mentioning an "or else" warning on it.  So best to see exactly what you got first.

New Member

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7 Messages

19 days ago

Hey tonydi!  Thanks for writing.  They didn't say "Or else" per se, but that was how I encoded their warning about losing all my data.  The best I can do is copy and paste the email below.  Thanks!  

ATTENTION! Our records show you have not set up password recovery options for your AT&T email account.

Update My Profile

Use this link to update your password recovery options.

Having this information on file protects your account from fraudulent activity and provides options to reset your password if needed.

AT&T requires this data to be available and without this information, we will not be able to assist you with a password reset or password related access to your account, which may result in you losing access to your account and data.

For additional information on how to maintain your profile information, please visit our forum at https://forums.att.com.


Thanks for choosing us,
AT&T

(edited)

tonydi

ACE - Guru

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8.5K Messages

19 days ago

😁  Gotcha.

Ok, that's the legit email, designed to help people from getting completely locked out of their email accounts like has been happening this year.

New Member

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7 Messages

19 days ago

Ok, now what?  Does this apply to my sbcglobal.net emails or my yahoo.com disposable emails?  Even though legit, I am skeptical of what data to enter.  My Yahoo Mail sign-in?  I don't even remember what could possibly be my AT&T sign-in since I never use that one.  Since AT&T owns Yahoo, or vice versa??, what should I use please?  Thank you again!  

ATTHelp

Community Support

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203.9K Messages

19 days ago

We'd be glad to assist you with your email inquiry, nan2confuzed.

 

Thank you, tonydi for your assistance.

 

The email is in regard to your AT&T email account, not Yahoo. If you don't remember the password for your Sbcglobal address, you can reset it using this guide.

 

If you have any other questions, let us know.

 

Aminah, AT&T Community Specialist

New Member

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7 Messages

19 days ago

Thank you, tonydi!  You are awesome!

Aminah, thank you for your additional reply.  I only enter the AT&T/Yahoo email system using my Yahoo Home Page sign-on.  This brings up both my sbcglobal.net emails as well as all my Yahoo disposable email addresses.  Am I supposed to use that sign-in?  I really don't have any clue as to what my AT&T email account sign-in would be.  Sorry to be such a bother!  I am getting sleepy, so please help quickly.  Thank you!

duchja

New Member

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16 Messages

19 days ago

For my email recovery options, I have entered my Gmail address and my AT&T mobile number, which I suspect may not work for recovery because the instructions from ATT support indicate that the number cannot be an AT&T prepaid number, formerly GoPhone. My number is actually postpaid, according to AT&T. When I look at the myATT app on my phone, my mobile number is listed, followed by GO25J. When I sign into myAT&T at the Currently site, I am redirected to att.com. After signing in, I receive a verification code on my phone. On my AT&T profile at att.com, the word "verified" does not appear next to my mobile number. I am assuming that my postpaid AT&T mobile number will not work for password recovery. Is this correct? I have gotten emails from AT&T at my recovery email, for example when I changed my security questions. Is having just a valid alternate email address entered at ATT.com enough to ensure recovery of my password if necessary?

Note: This comment was created from a merged conversation originally titled Recovery Phone Number may not work
duchja

New Member

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16 Messages

I am the OP. I just discovered that if I look at Linked Accounts/Manage Email/User Information at att.com, I see that my mobile number is indeed "confirmed to reset your password," even though it is not shown as verified in my main AT&T profile. This is very confusing. They do not make things easy. Maybe I do indeed have two recovery methods, set up and accepted (email and phone.) I can't say that I feel confident about all of this.

ATTHelp

Community Support

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203.9K Messages

Hey @duchja. Thanks for reaching out about adding a phone number for your password recovery option. We'd be happy to help you with that.

 

Yes, you are correct that the number cannot be a part of a prepaid plan to be use for password reset. After entering your phone number as your recovery option, it can take up to 30 days before you can use this wireless number to reset your password. We have more information on how to manage the wireless number for your user ID.

 

Having a alternate email address is a great option in case you need to reset your password, but adding the phone number will add an extra option that you can use to reset your password.

 

Let us know if this helps.

 

Robert, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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7 Messages

18 days ago

I'm back.  I'm trying to go through the Recovery Process on the Profile page, but it doesn't say what to do.  I verified my email address.  Under the "Recovery" heading it's looking for an AT&T wireless number for "Phone".  I don't have an AT&T wireless phone account.  I just entered my cell phone number from my current carrier, and it's doesn't recognize it.  Now what please?  

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