Email to Setup Password Recovery Option for AT&T Email

Great question, and yes, this is a valid communication, and is being done in an effort to ensure customers are able to get back into their accounts if they are ever locked out.  We are also doing this as part of a broader effort to combat fraud and bad actors trying to get into customer accounts.

Specifically for @nan2confuzed, the recovery options are for your Sbcglobal email, so you would use the sign-in credentials for that email address, not your Yahoo email.

If you don't remember your password, you can reset it with the link above.

Aminah, AT&T Community Specialist

I received an email stating that I needed to update my profile in order to have access to password recovery. I need to verify that this is a legitimate email.

Two emails going around right now, one is a phishing scam and one is a legit AT&T email. 

If you could post the content of the email (please blank out the URL or Link so others don't try clicking on it) we should be able to tell which one it is.

My gut says because it's for recovery options it's the legit one but I don't recall anyone mentioning an "or else" warning on it.  So best to see exactly what you got first.

Hey tonydi!  Thanks for writing.  They didn't say "Or else" per se, but that was how I encoded their warning about losing all my data.  The best I can do is copy and paste the email below.  Thanks!  

😁  Gotcha.

Ok, that's the legit email, designed to help people from getting completely locked out of their email accounts like has been happening this year.

Ok, now what?  Does this apply to my sbcglobal.net emails or my yahoo.com disposable emails?  Even though legit, I am skeptical of what data to enter.  My Yahoo Mail sign-in?  I don't even remember what could possibly be my AT&T sign-in since I never use that one.  Since AT&T owns Yahoo, or vice versa??, what should I use please?  Thank you again!  

We'd be glad to assist you with your email inquiry, nan2confuzed.

Thank you, tonydi for your assistance.

The email is in regard to your AT&T email account, not Yahoo. If you don't remember the password for your Sbcglobal address, you can reset it using this guide.

If you have any other questions, let us know.

Aminah, AT&T Community Specialist

Thank you, tonydi!  You are awesome!

Aminah, thank you for your additional reply.  I only enter the AT&T/Yahoo email system using my Yahoo Home Page sign-on.  This brings up both my sbcglobal.net emails as well as all my Yahoo disposable email addresses.  Am I supposed to use that sign-in?  I really don't have any clue as to what my AT&T email account sign-in would be.  Sorry to be such a bother!  I am getting sleepy, so please help quickly.  Thank you!

For my email recovery options, I have entered my Gmail address and my AT&T mobile number, which I suspect may not work for recovery because the instructions from ATT support indicate that the number cannot be an AT&T prepaid number, formerly GoPhone. My number is actually postpaid, according to AT&T. When I look at the myATT app on my phone, my mobile number is listed, followed by GO25J. When I sign into myAT&T at the Currently site, I am redirected to att.com. After signing in, I receive a verification code on my phone. On my AT&T profile at att.com, the word "verified" does not appear next to my mobile number. I am assuming that my postpaid AT&T mobile number will not work for password recovery. Is this correct? I have gotten emails from AT&T at my recovery email, for example when I changed my security questions. Is having just a valid alternate email address entered at ATT.com enough to ensure recovery of my password if necessary?

I'm back.  I'm trying to go through the Recovery Process on the Profile page, but it doesn't say what to do.  I verified my email address.  Under the "Recovery" heading it's looking for an AT&T wireless number for "Phone".  I don't have an AT&T wireless phone account.  I just entered my cell phone number from my current carrier, and it's doesn't recognize it.  Now what please?