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kmmdw's profile

New Member

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2 Messages

Tuesday, May 30th, 2023 4:19 PM

email signs out

Both my husband and mine emails keeps signing us out, wanting a new password, then it accepts the old as the new, then signs out again!  

Accepted Solution

Official Solution

Community Support

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221.4K Messages

4 months ago

Thank you for that informaiton, @kmmdw.

 

For your husband using Outlook, we recommend using a secure email key to see if that alleviates the app signing him out.

 

We also recommend resetting the password for your email as this can re-sync your address in our system and can at times resolve sign in issues, such as they one you are experiencing.

 

You can reset the password with these steps:

  1. Go to reset your password.
  2. Enter your user ID and the last name associated with your ID.
  3. Choose your verification method and follow the prompts.
  4. Enter and confirm your new password.

Let us know fi either of these steps help! If not, it's possible we may need to bring you into a direct message to investiagte this further.

 

CalebP, AT&T Community Specialist 

Community Support

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221.4K Messages

4 months ago

Let's get your email secure, @kmmdw.

 

Please let us know how you're accessing your settings. If you are using a web browser, we first suggest the following:

  • Clear Cache and Cookies - The most common fix
  • Update Your Browser - many features are only compatible with the latest browser and we recommend updating it
  • Test signing in to your webmail using another browser
  • Disable browser tools or add-ons - varies by device and browser
  • Disable your firewall - varies by device and browser

If you are trying to sign in using an email client, we recommend setting up or updating your client. You may use the drop-down menu from the article to choose your operating system for detailed, accurate, and the most up-to-date instructions on setting up your email.

 

Also, please let us know if you have set up Open Authentication (OAuth) or a Secure Mail Key. This will help us determine the best path toward a resolution.

 

We look forward to hearing back from you!

 

Johan, AT&T Community Specialist

New Member

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2 Messages

4 months ago

We are on apple devices.  It happened when I used the  Yahoo app, so I went to the 'Current' email and it is still happening.  My husband uses Outlook for Apple Phone.  I am not useing a secure mail key on these devices but can.  When it logs me off it just allows for the password and lets me reuse the same password.

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