Email recovery profile info disappeared so cannot access email
Received a verified text message from ATT that there was suspicious activity on my email account and to go through the password change process. I’ve had the att.net email for more than 25 years and have gone through the reset password many times. This time I received a screen that said “not enough information “. After 45 minutes in the phone with ATT they said there was no recovery info anymore and they could not do anything. I asked how that could happen and they had no idea. they said that since I had obtained the email so long ago that (back when it cost $6/month for an att.net email address!), that the profile info was so old it wasn’t set up properly. Since I had used the recovery info to redo passwords regularly that didn’t make sense.
I set up a new ATT email account, but can’t use 2fa since it says my phone number is in use. Why can’t ATT at least change that ?!