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mikeandchristine's profile

New Member

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2 Messages

Thursday, September 8th, 2022 1:38 AM

Email Password Reset Won't work for accounts with one character in last name

I have had this account for at least 15 years. The password reset requires at least 2 characters of last name, however, the last name on my profile is only 1 character. Calling support multiple times and they can't add another character or reset my password so I am locked out of my email account. What to do?? At this point since ATT support is not helpful I will look to cancel my Uverse internet and TV and find another provider who supports their customers better.

New Member

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2 Messages

2 years ago

Community Support

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232.3K Messages

2 years ago

We'd hate to see you go! We'd be happy to assist you with resetting your email password @mikeandchristine.

 

Based on the information you provided, we will need to speak in a private chat via the direct message inbox located in the top right corner of the screen. We'll be messaging you shortly.

 

Shakendra, AT&T Community Specialist

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