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Need to update email settings?
wmorgan5's profile

New Member

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1 Message

Wednesday, May 24th, 2023 12:42 AM

Email not working

Att email at [email scrubbed] is not working, however it allows me to sign in but won't allow me access to emails.

Community Support

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232.8K Messages

1 year ago

We want to help with accessing your emails, @wmorgan5!

 

Let's start with some troubleshooting:

  • If you aren't already, try accessing your email via Currently. Since it's supported by AT&T, using Currently can help to alleviate a number of troubles, including what you're experiencing now.
  • Clear your browser's cache and cookies. This can help to refresh your browser.
  • Use a completely different web browser. Trying this will help us rule out the browsers as the contributing factor. 
  • Try accessing your email on a different device. This will help us rule out your device as the cause of being unable to access your emails. 
  • Check out out article that covers resolving email issues. It's full of tips and tricks that could be helpful. 

In addition to trying the suggestions above, please let us know if you're receiving any errors in your email. We'll also need to know what platform you typically use to log in to your email account (Outlook, Currently, Apple Mail, etc.). Knowing these details can help us to determine which troubleshooting steps to take next. 

 

We look forward to hearing back from you!

 

Lacey, AT&T Community Specialist 

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