Need to update email settings?
sundogdw's profile

New Member

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1 Message

Thursday, July 14th, 2022 5:15 PM

Email logon failure

Unable to logon my att yahoo email account despite repeated tries. Chat with tech support for hours, on Monday, Tuesday, and Wednesday, no joy. They referred me to 877-267-2859. Eventually after automated questions and live agent, she transferred me to internal tech support, who could only help me if I gave them my ATT acct no. Which I don't have, only att yahoo email. So they said, ah, fix it by phoning these guys, at (wait for it), 877-267-2859. Please help.

It would be funny if only it were not a crucial email account.

Community Support

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231.3K Messages

2 years ago

Let's get you back into your email, @sundogdw!

 

Let's gather a bit more information to assist further:

  • Are you using an email client to access your email such as Outlook, Apple Mail, or Thunderbird? This will let us know how to go about troubleshooting your email properly.
  • Are you receiving an error code at all? Relay any error message/code you are getting verbatim for the best possible troubleshooting.

While you let us know that information, we recommend trying a difffernt browser, This will let us know if it's an account issue or a site issue. You can try resetting your password as well to see if that will let you back in.

 

We look forward to hearing from you!


CalebP, AT&T Community Specialist 

1 Message

9 months ago

I am dealing with this issue now. I have been getting the full run-around since APRIL, 2023, when my login suddenly failed for no apparent reason. I still do not have access to my account, so I just want to close it in order prevent a hack. I cannot even get through to the number they offered you (and me). It rings to a busy tone every time. Worst customer service I have ever experienced. How is it that I cannot obtain access to MY email account of some 30 years? In any case, I am now with gmail but still need to close the old account. Let me know if you ever found a way to resolve your issue.

Beth Freedman

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