Mentor
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78 Messages
email blocked from my website
I have had this problem once before that emails sent from my site are not arriving in my inbox. First thing I do is check spam and trash with no success. the search for the email using the order number will only search the inbox and not the trash or spam so I always check. I am assuming that this is blocked by att.net. Can someone help me to figure out how to let these email through? They come from my site which is:
stitchnframeonline.com
ty
ella_grace
1 Message
3 months ago
I've also faced this problem. you should verify that your website's email sending configuration is set up correctly. Make sure you're using a reputable email service provider and that your email settings, including SMTP configuration, are accurate.
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stitchnkitty
Mentor
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78 Messages
3 months ago
My email provider is att. It has been working for years and I have not changed the settings/
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stitchnkitty
Mentor
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78 Messages
3 months ago
I have no response from att on either this board or thru the abuse@ that I have sent 3 times. I will take any assistance please.
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ATTHelp
Community Support
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224.8K Messages
3 months ago
Hi @stitchnkitty,
We're happy to help with your blocked email.
We have information on how to resolve email issues. You will want to check your account settings to make sure aren’t blocking addresses you want to get email from. To review your settings:
Let us know if this helps, we're here if you need further assistance.
FionaA, AT&T Community Specialist.
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