New Member
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2 Messages
Email access prevented by "Let's make sure it is you"
I changed from ATT cell phone carrier in Dec 2022. My att.net email continued working fine. A week ago, when the "Let's Make Sure It's you" came up, my cell # was no longer listed to receive the code. Without the code, I've been locked out of email for more than a week. No one in multiple calls to customer service has been able to help and resolve the problem. How do I get my cell # added back to verify my identity?
ATTHelp
Community Support
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210.7K Messages
8 days ago
We can help you regain access to your email, Jmrr.
We recommend that you use our guide on managing the wireless number for your user ID to see if a different number is assigned to your ID and learn how to change it or assign a new one.
To assign, change, or remove the wireless number for your ID:
5 . Save your changes
If you need further assistance, let us know.
Aminah, AT&T Community Specialist
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Jmrr
New Member
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2 Messages
7 days ago
Aminah,
If I follow your instructions and sign in as asked, I can't get past the screen "Let's Make Sure It's you". My cell # is not listed to receive the code as it used to be. If I'm not able to enter the code, there are no options for going any further.
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ATTHelp
Community Support
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210.7K Messages
7 days ago
Thanks for sharing that information with us, @Jmrr.
In order to further assist with getting you into your email account, we'll need to meet you in a DM. We'll need to gather some information to see what options there are for you to receive your verification code. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).
We look forward to hearing from you.
Robert, AT&T Community Specialist
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