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Need to update email settings?
jrohl1's profile

New Member


1 Message

Tue, Aug 9, 2022 9:53 PM

E Mail

I have had the same email account for 20 years with no problems. In th last 4 maths I have been blocked 5 times and had to change my password. I get a different reason every time I call. I am running out of passwords !!    What is happening ???


Community Support


200.1K Messages


Here to help you regain access to your email account, @jrohl1.


To begin, you should try clearing your cache and cookies. This should help remove old passwords in the system that could be causing the interference.

If you have an iOS device running Chrome:

  1. Open your browser.
  2. Tap the 3-dot menu at the bottom of the screen.
  3. Select Settings, then Privacy.
  4. Tap Clear Browsing Data.
  5. Choose Browsing History, Cookies and Site Data, or Cached Images and Files.
  6. Select Clear Browsing Data. You’ll see a pop-up that lets you confirm your selection.

If the problem still persists, please share with us the answers to the following questions. By answering these questions we will be able find out the best way to troubleshoot your email. 

  • Have you tried to access your account on different devices, and browser?
  • Are you receiving an error code when trying to log into your email?

Please reach out if you need any additional assistance.


Latoya, AT&T Community Specialist


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