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Need to update email settings?
Turbowfam's profile

New Member

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1 Message

Tue, Jun 28, 2022 7:37 PM

DirecTV Stream / ATT Email Account Login Errors

@ATTHelp The accounts for our ATT email and DirecTV are the same.  However, the password keeps needing to be reset due to "too many failed attempts".  The password is correct.  If I reset it to the same password, it all starts working again..for a while.  Then I will get the error.  Sometime on the email login and sometimes on the DirecTV Stream one.  

What is the issue?

ATTHelp

Community Support

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195.6K Messages

1 分钟前

We can explain why you keep having to reset your email password, Turbowfam.

 

We've discovered that the main reason our email users are having this issue is because of bad actors trying to breach our customers' email accounts. We don't have an estimated time of resolution right now, but rest assured that we're actively investigating this and blocking the IP addresses of the bad actors who are making these login attempts.

 

In the meantime, the best workaround that we have is to reset your password and clear your browser's cache and cookies to remove any stored password information.

 

We appreciate your patience and understanding while we work on this. If you need help with anything else, don't hesitate to reach back out and let us know.

 

Thank you for visiting the AT&T Community Forums.

 

Aminah, AT&T Community Specialist

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