AT&T related help: AT&T Mail support
Constant Password Reset
I have had to reset my password at least five times in the last eight days. I get an error message that reads to the effect of "we believe your account has been compromised, please select forgot password and reset." This is aggravating to say the least. I have to reset password on the laptop and then go to my iphone and update it every single time. Does anyone know what the issue is?
2 months ago
Hi there, kkterre. We understand that you having to reset password constantly. We can help you with that.
First, let's go through and clear the cache and cookies on the laptop. This will give your browser a clean slate to work with.
Next, reset your password one more time. Follow these steps:
After resetting your password, make sure that all email apps that you use has the updated password.
If you use any email clients or programs, make sure that you use the secure mail key. If you do not have a secure mail key, here is how you create one:
The secure mail key is like a password, but there are some differences. It is longer and randomized, it can not be reset, and it doesn't expire.
Try these things above and let us know.
Matthew, AT&T Community Specialist