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RJKaas's profile

New Member

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8 Messages

Sat, Jul 2, 2022 6:32 AM

Care Code: 205.2 [LU003]

I am receiving the Care Code: 205.2 [LU003] error for my wife's email account on the prodigy.net domain.  My email account, which is also on prodigy.net works fine, but her account is a subordinate account to mine.  I've read many of the questions and responses referencing this error and believe her account needs some type of "re-synchronization".  My question is how to get this done?

Following the "reset password" link does not work for her account, as we receive message "Hmm... that didn't work.
Check your entries and try again."  Any other ideas out there?

Thanks for your help.

edcuccia

Scholar

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229 Messages

1分前

I had this happen a while back and as a strange coincidence, started happening again thursday evening.  Last time it happened, there was an ATT person that chimed in and helped me reset the account.  I have another post on it, hopefully you will get help soon.

New Member

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8 Messages

1分前

Thanks for the information, and I'm curious how you got AT&T involved?  Is there a way to call technical support or engage in an online chat?

edcuccia

Scholar

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229 Messages

1分前

They responded to my post here, made it private and then called me and verified my information so I did not have to change my password.

This just happened again last week, so I posted again on the private post but no one has responded.  I got tired of waiting and went ahead and reset my password and got back in.

(edited)

tonydi

ACE - Guru

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6.2K Messages

1分前

@edcuccia   I'm not exactly sure how the DM system works (the ATTHelp people are actually on a completely different piece of software than this forum software) but my impression is that the customer can't go back and continue a private conversation after some period of time.  You'd have to create a whole new post so they could link up with you again.

But, it sounds like you don't really need their help, so that's good.

edcuccia

Scholar

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229 Messages

1分前

Thanks, it was not DM, it was a standard post that I was told was marked private .  I responded in it and got no response.  But you conclusion could apply there also.  Thanks

New Member

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8 Messages

1分前

Unfortunately we still have the Care Code: 205.2 [LU003] problem, and when we try to reset the password, we get the message "Hmm... that didn't work.  Check your entries and try again."

We were hoping someone from AT&T would respond, and we could reset the account via online chat.  I guess the only way is to repost the error and hope someone sees it.

edcuccia

Scholar

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229 Messages

1分前

Maybe you should call?

Contributor

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14 Messages

1分前

Here is a link that I used 2 weeks ago to fix the Care Code 205.2 problem with my account:

https://www.att.com/search/?q=chat&linkCnt=10&linkSelPos=NaN

Get on chat and tell them you have the 205.2 bug and they need to re-sync your account.

At least it worked for a couple of weeks. Probably have to do it again as Windows Mail is now giving me this error message.

tonydi

ACE - Guru

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6.2K Messages

1分前

@microcomp   ATTHelp has said that doing the "Forget password" procedure is what re-syncs the account so I don't see any value in engaging the support drones if it isn't completely necessary.

As for Windows Mail, there are a couple of serious issues with it right now so I've been steering people away from it.  Microsoft pushed out an update in early June and broke basic functionality for Yahoo-based email accounts.

New Member

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8 Messages

1分前

But the Forget password link DOESN'T WORK.

We still have the Care Code: 205.2 [LU003] problem, and when we try to reset the password, we get the message "Hmm... that didn't work.  Check your entries and try again."

Contributor

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14 Messages

1分前

@tonydi  The problem with the "Forget Password" procedure for me was that after putting in my ID and last name I get this wonderful message "Hmm...looks like something went wrong. Give us a moment, and then try again." And I tried for 3 days and never made any progress. So I gave up trying to fix my account through Windows Mail, which I am going to dump, and went to the AT&T website and tried resetting my password there and now we will see if it holds. Don't understand why my email was working for years without any problems and now with the advent of Windows Mail it has all gone to (censored). Thanks for the advice. At least someone in this forum seems to understand what AT&T fails to grasp.

New Member

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8 Messages

1分前

So out of desperation I called 800-288-2020 and after some back and forth explaining with the error code, the rep was able to assign a temporary password to my wife's account and we got back in successfully.

Thanks to all who responded above.

tonydi

ACE - Guru

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6.2K Messages

1分前

@RJKaas   Can you give us specifics on the conversation?  Were you asked for info that would validate your wife as the owner of that account?  Given that it's a prodigy account I figure there were no secret questions or cell phones to text codes to back then so how did AT&T decide it was ok to issue the temp password, that it wasn't a bad move security-wise?

Oh, my comment on the Forgot password workaround was directed at microcomp.  I understood that you weren't able to take advantage of that workaround.

New Member

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8 Messages

1分前

@tonydi  Both of our prodigy email accounts have cell phones for text confirmation, but the reset password link just doesn't get that far.  Apparently they still have problems with the 205.2 automated workaround so a rep has to get involved.

Our AT&T wireless account is associated with my wife's email account, so authorization was no problem when I provided our wireless account passcode.  The AT&T rep was actually quite knowledgeable about the problem, and I should have called earlier once I realized there were no solutions online.

tonydi

ACE - Guru

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6.2K Messages

1分前

How odd.  I don't recall anyone else with that set of circumstances but hey, this whole thing is just so bizarre I guess nothing should surprise me.  Thanks for the info!

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