Let's get you logged back into your email, @thebowersgroup.

If you're getting a care code 205.2 error, the best course of action you can take to access your email is to reset your email password. You can follow these steps to do so:

1. Go to att.com/myatt.
2. Select Forgot password?
3. Fill out the password info.
4. Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
5. Create your new password.

Once you've reset your password, please make sure to change your credentials over to your new login info on all of your email applications if you have any, as trying to access them with your old credentials still in place may potentially lead to another care code error.

Let us know how the steps above worked for you!

Jarod, AT&T Community Specialist

My friend is locked out of her Yahoo/ATT email.  So, she cannot post to the forum because she cannot create a user account as one must be able to access their email account to create the forum account.  So, I'm posting her situation in hopes of getting her a solution.  She is getting CARE CODE: 205.2 [LU003].  To reset the password, it takes here to a screen where she has to put in security question answers.  But she never set up security question answers.  She is not presented with the option for a temporary password.  It seems many are getting the error.  She also has tried different browser and done so on her laptop and cell phone, without success.  What is the fix for her log-in problem?

Donovan - Thank you for your assistance.  We setup a new email for her, tested it for log-on, all OK.  Logged off the email.  Then setup a forum ID for her.  Now we cannot get into the new email to get the verification link for her to post to the forum.  Would giving you her forum ID help to move this forward?  I setup one of my emails as the recovery email for her new email account and I am not receiving the emails to recover the new account!  Not sure what's going on.   Hacked?

Verify code showed in my email.  Entered and was taken to create new password.  Did so and then got the following message:

Something's gone wrong

Thank you for letting us know about this, jecross12!

We're only able to accept incoming requests via Community Forum threads. Your friend will need to create a thread for us to be able to assist her.

Let us know if you have any further questions!

Donovan, AT&T Community Specialist

Donovan,

She has a forum account, but the ATT email keeps giving an "email cannot be verified" error.   So, she still cannot post to the forum.  Not sure how to fix that problem.

Donovan,

I am the user that jecross12 spoke of.  How do we proceed to get my primary email unlocked?  I need to create an entirely new thread?  Thanks.

We're happy to help get you back into your email, @EQM12.

If you're getting a care code 205.2 error when signing into your email, we recommend either waiting 24 hours before trying again or resetting your email password to regain access. You can reset your email password by following these steps:

1. Go to myAT&T.
2. Select Forgot password.
3. Fill out the password info.
4. Choose security questions or temporary password and follow the prompts.
5. If you choose a temporary password, we’ll let you know where we sent it.
6. Create your new password.

Resetting your email password should allow you to log back in without issue.

Let us know how the steps above work for you.

Elmi, AT&T Community Specialist.

Elmi,

Thank you.

However, your proposed solution does not work.  Only security questions are asked, which I did not setup.  I cannot get the temporary password option to populate.  How can I proceed so I can get my email account restored?  

Note, my FaceBook account was hacked and my primary email was on that account.  Is it possible that someone has hacked my email?

Thank you for the update, @EQM12.

We recommend logging in through currently as this is the official way to log in. We also have more information to help troubleshoot your email. Some of the troubleshooting steps include:

1. Using another device to log in to confirm it is now a device issue. 
2. Try other web browsers to confirm issue is not with the browser. 
3. Clear cache and cookies to delete previously saved data. 

If this does not help, let us know if you currently have any active AT&T services with us. 

Looking forward to your response. 

Elmi, AT&T Community Specialist. 

Elmi,

These steps were performed yesterday and also just completed today:

Browsers Edge and Chrome

Laptops Acer and Dell

Cell phone Android

First attempt on each system and browser combination for the laptops and also with the cell phone, generated the care code.

Active ATT service at this point is only through currently.

Thank you for the assistance.  It is imperative that I get my primary email up and running again.

Hey there EQM12, we're glad to hear you were able to make an account in the Community Forums!

Let's meet in a Direct Message to discuss this. Please check your Direct Message Inbox, which is the chat icon next to the bell icon in the upper right corner of the Forums page.

We hope to hear from you!

Donovan, AT&T Community Specialist

Hey there 2 U,

There is a bell with a user emoji next to it, no chat icon.  I just received a second message in the main string asking for the personal information of email, etc., so Ok to just type it in the string?

Hey there, EQM12.

Are you seeing any type of icon next to the bell icon? If not, please try logging in using a private window to see if the icon will now show.

We look forward to assisting you!

Donovan, AT&T Community Specialist

Logged out of edge and onto chrome.  I am now in chat