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Rhonda_Up's profile

New Member

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1 Message

Thu, Apr 7, 2022 5:23 PM

CARE CODE: 205.2 [LU003]

I cannot log into my at&t account or email on my laptop.  I keep getting the error code CARE CODE: 205.2 [LU003] no matter what I do.  I am using chrome and have cleared my cash and cookies.  I am however able to see email on my cell phone.  Please help!

dellray

New Member

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106 Messages

2分前

@Lollymiss  If it gives you the 205.2 when going to email, close the browser and go to att.com and select "View email". If you are using Microsoft Edge, you will have problems.

Lollymiss

New Member

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31 Messages

2分前

@dellray we use Firefox and/or Chrome. Closing the browser hasnt been successful for me but I appreciate the suggestion.

New Member

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29 Messages

1分前

Well after one of my spouse's email accounts received the dreaded "CARE CODE: 205.2...", yesterday, one of my 3-email accounts also did!!

What a cluster! 

If AT&T can't our vital email account logins correct, what's next a string and 2-tin cans, or copper land lines!?!  Come-on AT&T fix this darn problem, or fold up shop call it a day and turn business over to your chat-bots!!!!

New Member

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3 Messages

1分前

Same, but I forgot my security questions

New Member

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29 Messages

1分前

Approximately 1/2-hour later, I can again login to the 1 of 3 AT&T (Yahoo) email accounts I have.  As others have mentioned, once one gets to a live assistant, the re-sync takes only seconds. 

My chat transcript I had with Andy, the AT&T representative, follows.  NOTE:  Obviously, Andy has no direct involvement with the overall Care Code 205.2 fix.  In any case, I asked him if there was anything he could do to move this issue on up the line, it would be appreciated!

AT&T Company Chat Transcript

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Reference Number: 16609349869833309

DATE/TIME: 2022-08-19 02:49:29

*Your chat transcript:*

Good afternoon!

Friday 03:17 PM

[AT&T] : Hi, I'm your AT&T automated assistant. How can I help you today?

[Me] : I need a live assistant for 205.2 bug to re-sync my account

[AT&T] : Sorry, can you say that again?

 Tip : You can say things like "How do I pay my bill?" or "My internet isn't working."

[Me] : I need a live assistant for 205.2 bug to re-sync my account

[AT&T] : Please select a product you want to talk about.

 - AT&T Wireless

 - AT&T Internet

 - U-verse TV

 - DIRECTV

 - DSL

 - AT&T Digital Phone

[Me] : AT&T email

[AT&T] : Please select a product you want to talk about.

 - AT&T Wireless

 - AT&T Internet

 - U-verse TV

 - DIRECTV

 - DSL

 - AT&T Digital Phone

[Me] : AT&T Digital Phone

[AT&T] : Choose a topic to chat about:

 - Billing, usage, plans & device settings

 - Payments

 - Shopping

 - Order status

 - Moving or changing service

 - Troubleshooting & repairs

 - Sign-in help

[Me] : Sign-in help

[AT&T] : Got it! I'll get you to someone for more help.

[AT&T] : You’re in line! Stay close to your device and we’ll update you soon.

While you wait, check out these self-service options. And don’t worry we’ll hold your place.

  • (Link)Use the myAT&T app to pay your bill, change your plan & more(Link)
  • (Link)Find step-by-step fixes for common issues(Link)
  • (Link)Learn more: 5G availability and capable phones(Link)
  • (Link)Ask a question in AT&T Community Forums(Link)

[Me] : I’ve received the Care Code: 205.2 LU003 error message because of some system bug. Thus, I need to have my email account re-synced.

***Connected to live agent***

***Andy is here to help!***

[Andy] : Hi!  My name is Andy.  I'm happy to help!   Let's get started.

[Me] : Hi Andy, my name is   _______.

[Andy] : Hi, _______. I appreciate your patience.

 

[Andy] : I understand how important it is to gain access to your email account. My ultimate goal is to provide a 5-Star service. I can help you with that!    

[Me] : Thanks!

[Andy] : You're welcome.

[Andy] : I hear you on this. I will exhaust my resources to ensure that everything will be addressed before we end this chat.

[Andy] : Michael, I am going to ask you a few questions and take you through some troubleshooting steps in an attempt to help resolve your issue with your email account

[Me] : Ok...

[Andy] : Can I have your email address please?

[Me] : [email scrubbed]

[Andy] : Thanks for the info!

[Andy] : Just to confirm, do you still remember your last known password?

[Me] : Yes

[Andy] : Sounds great.

[Andy] : Just wondering, were you also experiencing the same issue when trying another browser/other device or after clearing your web histories?

[Me] : The issue first appeared while using my Windows email client and then cell.  No browser was involved.

[Andy] : I appreciate you for providing more details to help me understand your situation better.

[Andy] : Michael, I've just found your email account here. I have an alternative to fix this.

[Andy] : I appreciate you working with me on this, _______. Let me go ahead and re-sync/refresh your account on our system before you try to login again.

[Me] : Great, thanks!

[Andy] : You're welcome.

[Andy] : I appreciate your patience.

[Andy] : I have successfully re-synced/refreshed your account on our system. Can you please try to login now with your last known password? Please (Link)click here(Link)

[Andy] :

Simply enter your complete email address as USER ID and last known password. Let me know if it works please.

[Andy] : If the link isn't working, simply copy and paste the link into your browser - https://currently.att.yahoo.com/

[Me] : The link worked and I'm logged in.

[Andy] : Glad to know that you're now able to login to your email account!

[Andy] : To extend help, I'm also going to send emails/instructions on how to add your preferred recovery options for easy retrieval in the future.

[Andy] : I'm sending the emails now.

[Andy] : I've just sent the 2 emails, _______.

[Andy] : I want to make sure that your issue is fully resolved while you have me here on chat. Can you please check for me if you are now able to receive/send emails?

[Andy] :  I'll be staying right here throughout the process so just let me know if something comes up. Please update me every 1-2 minutes to avoid chat disconnection.      

[Andy] : Just checking to see if you are there so we can continue.

[Me] : I received your emails.  All looks good.  However, when is a global fix going to be provided for the Care Code 205.2 issue.  Between us, my wife and I have 5-AT&T email accounts.  Having to have them re-synced is a hassle for us and for you. 

[Me] : This is a know bug.  What's the problem with a fix?

[Andy] : I can imagine the inconvenience this is causing you.

[Me] : And you and AT&T!!!

[Andy] : I appreciate you bringing this up to our attention, _______. I'd like to inform you that we got feedback from our Technical Team that there is an ongoing system update which may prevent you from logging in. Rest assured that we are on top of this and we are working intensively to have this issue fixed as soon as possible. I would like to thank you for your patience while our systems are undergoing maintenance or being optimized for performance.

[Andy] : I really appreciate your understanding regarding this issue. We will make sure to have this fixed as soon as possible so you won't have to contact us back to regain access to your email.

[Me] : It's tough to have patience when emails are so vital!!

[Me] : But thanks Andy.  Anything you can do to move this up the line would be appreciated.

[Andy] : Personally, I'd like to apologize for the inconvenience this has been causing to you. Rest assured that your concern regarding your email has also been reported to our technical.

[Me] : I remain holding my breath while trying to log into my 3-email accounts.  My wife is doing the same with hers.  But you've solved this problem and thanks.

[Andy] : Since, we've just resynced your email account, rest assured that this can now be accessed on browsers & other devices.

[Andy] : You're welcome. I really appreciate your understanding regarding this issue. We will make sure to have this fixed as soon as possible so you won't have to contact us back to regain access to your email.

[Me] : Great I'm good to go.

[Andy] : Your cooperation is very much appreciated. We'll keep you updated every time you will contact us to sync your email. Thank you for your patience and understanding.

[Andy] : For future references, here's also the link that shows how to update recovery option on the account. I'm sure this would help. Simply, (Link)Click here(Link) or a link that shows how to update security questions and answers of your account - (Link)Click here(Link).

[Andy] : To recap, you chatted in because you are not able to login and we resolved your issue by resyncing your email on file and provided you helpful links on how to update your recovery options online. Is there anything else I can help you with, Michael?

[Andy] : I’m really glad that I was able to help. Was I able to provide you a 5-Star service today?

[Me] : Yes.

[Andy] : Thank you for choosing AT&T. We appreciate your business.  Have a great day!

[Me] : You too.

 

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2022 AT&T Intellectual Property. All rights reserved.

AT&T and Globe logo are registered trademarks of AT&T Intellectual Property.

 

(edited)

Terri10

New Member

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43 Messages

1分前

Yep.... that's what I say and do, too.  It would be nice if they'd just shoot us through to the identity check and re-synch.

I do think it's a patch fix for old sbcglobal accounts and to keep them from getting hacked.  But it's a pain to get into my account when I need to.

deknutson

Teacher

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36 Messages

1分前

ATT:  This has been going on for 2+ years.  When will it be fixed?  Please, on behalf of all of us, escalate to the appropriate level.  And, be more transparent, in the meantime.

For starters, please stop giving the same boilerplate ATT responses that usually do not fix.  Waiting 24 hours, or more (at significant inconvenience) often accomplishes nothing, except more time wasted. 

Users get Care Code 205.2 [LU003] even when they enter the correct password and they have not had any failed login attempts.  I have even had a long support call, did a Manual Resync, and it still happens.  This is an ATT system bug and not the user's fault.

Temp solution that works best -  Click on Forgot password and then reset the PW to the same one you knew was correct all along.  Use Security Questions to save time.  Still a pain, but at least you're not having to create a new PW every time.  

If this doesn't work, or you're completely locked out, it's best to call.  You may need a Manual Resync.  There are prompts and hold times to wade through, but it can be faster in the long run.

Terri10

New Member

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43 Messages

1分前

The changing the password doesn't work for me. It doesn't recognize my account.  So off to the chat room I go...

New Member

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29 Messages

1分前

Yeah @Terri10 it well could be a security issue.  At the very least, I would hope so, given all the grief it is causing

 

After our first 1200 baud modem ISP (yup, hard to believe when modems were used) AT&T was our 2nd. ISP.  So, as my spouse is a retired, after 38-years AT&T manager, you could say we've been customers for a long time.  Never has what is presently being experienced, been previously experienced however!  Thus @Terri10 you are probably correct that old accounts like SBC ones, may be at the root of the problem, or not, as it were. 

 

Whatever the root cause, it is either a doozy one, or is only a affecting a small percentage (in AT&T business speak) of customers (10's of thousands vs millions).  As such, because the issue has been ongoing for at least 4-months (the length of this thread) Care Code: 205.2 [LU003] is receiving little, if any attention from AT&T's crack IT gang and their contractors! 

 

After 4-months or more of feet dragging, the BBC TV "IT Crowd" series comes to mind.  One of the "IT Crowd's" main characters, Roy, provides virtual assistant bot type support techniques.  These include ignoring the phone, hoping it will stop ringing, and using reel-to-reel recordings of stock IT suggestions such as: "Have you tried turning it off and then on again" and "Is it definitely plugged in?".  Yep AT&T, we have cleared our browsers, it is plugged in and we have turned it off and then on again, as well as simultaneously patting our heads and rubbing our tummies, while doing so :-).

  

As such, @Terri10 your “shoot us through to the identity check and re-synch” suggestion would be a welcome change for everyone!!!  Imagine, a series of questions could be programed after one entered the magic:  I’ve encountered the dreaded 205.2 bug and I need to re-sync my account!”, with the end result being the implementation your suggestion!  Notwithstanding the halting of my perfect world daydreaming!!

      

New Member

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1 Message

1分前

Thankful for this forum and NH2022 for posting the solution to the 205.2 bug. Worked like a charm without resetting the password. Resyncing the account is the answer!

New Member

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29 Messages

1分前

As expected, because my wife and I have (5) AT&T email accounts between us, a 2nd. one of hers, has been bitten by AT&T's "bug"!  So again, it will be off to AT&T's Never-Never "chat" Land. 

Thanks AT&T for the customer dis-service!!  When, for heaven's sake, will this "bug" be fixed????  Don't you think that well over a month of this nonsense is enough!?!  

This added insult to injury!  My retired AT&T wife spent yesterday and today on-line with AT&T, to settle a phone trade-in snafu that happened with 2-phones.  Now this!!  AT&T's moniker should be changed to B&S (Bait & Switch), because that is what one should expected using their on-line system to trade-in phones.  Our lesson learned: don't ever attempt to trade in a phone using AT&T's website.  Go to an AT&T store and interface with a human to trade-in phones.  Otherwise, expect the worst possible outcome!! 

Terri10

New Member

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43 Messages

1分前

I'm wondering if we paste this link of this thread in the chat box if the person helping us can see this thread?

New Member

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29 Messages

1分前

If the experiences we're having are security related, perhaps "CARE CODE: 205.2 [LU003]" issues halting our email access, is AT&T's twisted and backhanded way to get us to change our passwords?

I found the following article that suggests data related to AT&T email address was stolen.  https://krebsonsecurity.com/2022/08/it-might-be-our-data-but-its-not-our-breach/

The article quotes AT&T as saying:  “This information does not appear to have come from our systems,”.....“It may be tied to a previous data incident at another company."

If our private data was obtained and it didn't come from a hack into AT&T's systems, then AT&T sold or passed our private data along, because there are "footprints" suggesting that the data originated from AT&T.

Whatever the case, getting bombarded with "CARE CODE: 205.2 [LU003]" errors is not any way to fix a security issue (if that is what is occurring)!  Informational mailings or emails about what to do, would obviously be one way to correct a potential security issue. 

At any rate, it will be a real plus for AT&T customers, when this thread is no longer necessary, because out-of-the-blue "CARE CODE: 205.2 [LU003]" issues will no longer keep popping-up.

If AT&T personal are following this thread, how about cluing us in to what is actually occurring, or better yet provide the ETA for a programming fix to occur, or provide information about what can be done at our ends to halt this (CARE CODE: 205.2 [LU003]) insanity!?!

tonydi

ACE - Guru

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7.5K Messages

1分前

@DisgruntledMike   I'm shocked that not one person has commented on your post!

Thanks for bringing that over here.  I'd been monitoring the Krebs site for months, hoping that his dark web contacts would have alerted him to this issue.  I even tried to find a way to contact him directly to ask for his help but wasn't successful.  I finally gave up and stopped checking in, just a week or so before his report was posted.

I've been saying there must be more to this story because stopping this type of attack should be trivial.  But there's nothing in the Krebs' article that stands out as something unstoppable so I'm dumbfounded as to what is keeping AT&T's "nerds" from putting all the "1's and 0's" together to stop it.

Terri10

New Member

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43 Messages

1分前

Yeah, but changing the password does not fix the problem.  I was told on the phone that I should change my password at least once a month to keep my account safe.  I still would get the care code. It made no difference.  Again, since I no longer really have a need to get into my account much (I use the My AT&T app) and my system keeps me logged into my email, it's not as big of a problem.  And when I do need to get into my account (when I buy a new phone in the fall), it's not fun, but I know the chat experience will eventually work and it works on all my devices for a short time once it has been re-synched.

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