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DaliLLama's profile

New Member

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1 Message

Wed, Jun 8, 2022 1:34 AM

CARE CODE: 205.2 [LU003] Unable to Login to Email

I have had my BellSouth email for years and never had a problem with logging into it until recently. I am still logged into my BellSouth ATT email on my phone but get the "CARE CODE: 205.2 [LU003]" error saying that I logged in too many times and that I need to reset or change my password. However, I am unable t change my password without being able to login from the website and when I try to reset my password, the only option available for me to reset my password is to answer 2 security questions that I don't remember. It's quite frustrating that the only option ATT gives me to reset my password is to answer 2 security questions that I don't remember since I created this email more than 10 years go. Is there anyway tat I can reset my password and login from my computer again?

Accepted Solution

Official Solution

ATTHelp

Community Support

 • 

195.7K Messages

2分前

Happy to help, BLS2022.

 

Try to sign in by resetting your password with the Forgot password option on myAT&T. Please wait 24 hours before attempting to reset the password, as this care code results in a 24-hour lock on the email account.

  1. Go to att.com/myatt.
  2. Select Forgot password?
  3. Fill out the password info.
  4. Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
  5. Create your new password.

Let us know if you're able to sign in. If not, we'll try some other options.

 

Aminah, AT&T Community Specialist

ATTHelp

Community Support

 • 

195.7K Messages

2分前

Hello @DaliLLama, and thank you for reaching out to us. We'd like to help check to see if we have any additional options to recover your email. To do so, we will need to communicate in a DM. Please check your Direct Message inbox in a moment, at the top right-hand corner of the forums next to the bell icon, for our message.

 

Have any additional questions about our email service? Check out our forums post on email troubleshooting.

 

We're looking forward to hearing from you in a DM. 

 

Wesley, AT&T Community Specialist

New Member

 • 

2 Messages

2分前

I am. having the same problem! 

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