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goddamit's profile

New Member

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4 Messages

Tue, Jun 21, 2022 6:13 PM

CARE CODE: 205.2 [LU003] - Suddenly happened to my account and cannot login

CARE CODE: 205.2 [LU003] has started showing up as I try to log into my account and I cannot get around it.  I use a password manager, so my passwords are all saved and are entered automatically.  There is some issue with the system.  Please reach out to me to help.  Thanks,

AJ

Accepted Solution

Official Solution

ATTHelp

Community Support

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195.9K Messages

2分前

Let's get you signed back into your email, @goddamit.

 

If you've been locked out of your email account, the best way to regain access is by performing a password reset. You can do that by following these simple steps:

  1. Go to att.com/myatt.
  2. Select Forgot password?
  3. Fill out the password info.
  4. Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
  5. Create your new password.

Once your password is reset, you may want to wait up to 24 hours for your information to resync in our systems.

 

Let us know how these steps work for you!

 

Jarod, AT&T Community Specialist

ATTHelp

Community Support

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195.9K Messages

2分前

Happy to help you fix the care code, A.J.

 

We recommend clearing your browser's cache and cookies. Not clearing it out for an extended period of time can result in login trouble and error codes, such as the 205.2 care code.

 

Let us know if you were able to sign in afterward, or if you still need assistance.

 

Aminah, AT&T Community Specialist

New Member

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4 Messages

2分前

Hi - I continue to have this issue.  I have tried a number of times, so it would be possible that I have hit a threshold of too many attempts at this point. Please let me know how else I can access the account.  Thanks for your help.

New Member

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4 Messages

2分前

This is a very old account and I do not know the answers to those questions - I have moved 9 times since I put my zip code into the account.  Let me know the best way to proceed.  Thank you. 

ATTHelp

Community Support

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195.9K Messages

2分前

We understand that you are having trouble with changing your email password, please let us help with that goddamit.


We're going to need to speak privately, so we can help with getting this resolved for you. Please check the direct message inbox in the top right corner of the screen. We'll be sending you a message shortly.

In the meantime you can take a look at our article that covers how to change your password.


Looking forward to speaking with you.

Charles, AT&T Community Forums

New Member

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9 Messages

2分前

This is a systemic issue, being initiated by AT&T's email system.  It happens *exactly* every 14 days.   Obviously resetting your password will restore access, but the point is that it's a chronic issue, REPEATING EVERY 14 DAYS for the customers that are plagued by this problem.

tonydi

ACE - Guru

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6.2K Messages

2分前

That's just not true.  There are many many hundreds reporting this issue here and most of them report being forced to do the Forgot Password thing anywhere from multiple times a day, to once a day, to once every two days.  A relatively small number report being able to stay logged in for ~two weeks and actually, yours is the first that I'm  seeing where it happens exactly at 14 days.

Regardless of when it happens, it's still a major issue that AT&T can't seem to fix even though they've had 8 months to do so.

New Member

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4 Messages

2分前

Same thing happening to me.  I'm unable to log into webmail, however, my phone is still connected via the mail app.   

New Member

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9 Messages

2分前

@tonydi 

Good point - a chronic, systemic issue regardless of the frequency...

I suspect my 14 day cycle may be correlated with the fact that I always select the 'stay signed in for 2 weeks' option during initial log-in, but who knows.

tonydi

ACE - Guru

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6.2K Messages

2分前

"Who knows" is the key explanation for why any Yahoo bizarre thing is happening.  😁

One forum member found that if he didn't check the box, he stayed logged in but when he did check it, he started getting logged out within a short period of time.

Who knows!?

New Member

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4 Messages

2分前

That’s crazy…I’m switching phones and need to get logged in.  This is my main mailbox.

New Member

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9 Messages

2分前

To AT&T Administrators:

Q: Do you have this issue open as an official 'problem', and also in an escalated status due to the impact?

Contributor

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14 Messages

2分前

This happens to me now every time I try to access my account on the AT&T website. My first log in attempt causes the "Looks like you’ve tried to sign in unsuccessfully too many times. Recover your ID or reset your password to continue. CARE CODE: 205.2 [LU003]" So I reset my password and the very next day it happens again. Is there an AT&T solution yet as it looks like it is not just my problem. More and more I think it is time to switch my provider.

tonydi

ACE - Guru

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6.2K Messages

2分前

@rfmuller   There are no Yahoo/AT&T Administrators here.  Just us customers and the ATTHelp people who don't get to communicate with the network people either.

One would think that any two-bit network admin would eventually see that their network was under attack if what ATTHelp has said about "Bad Actors" is true.  What makes no sense is why that took 7 months to get discovered and now 3 weeks and they still can't use commonly used mitigation tools to stop it. 

New Member

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9 Messages

2分前

For what it's worth, I tried the below suggested fix/workaround -- at a minimum, it'll let you sign back in w/out needing to change your password.  And if 2 weeks (13 days now) go by w/out a reoccurrence of the original issue, I guess I'll know that this account 're-synch' worked...either way I'll post the status here.

R.

The only way to fix this is to chat with an ATT customer care person and have them "re-sync" your account. Its a bug in their system and either they can't find it or they won't invest in fixing it. As long as you remember your password, they can fix this is two seconds once you get them to do it. go to

https://www.att.com/search/?q=chat&linkCnt=10&linkSelPos=NaN

Get on chat and tell them you have the 205.2 bug and they need to re-sync your account.

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