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KelsiGrau32's profile

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2 Messages

Thu, Jun 23, 2022 1:39 AM

CARE CODE: 205.2 [LU003] Locking me out of email + can't reset password

I keep getting locked out of my email and having it tell me my password is wrong with the error message"CARE CODE: 205.2 [LU003]." When I try to reset my password, it will only let me answer security questions (which I don't remember) and won't give me the option of getting a temporary password. I have contacted AT&T in just about every way possible (chat with experts, automated phone line, live agent who sent me to directv agents - you name it). I just want back into my email. HELP PLEASE!


Community Support


195.6K Messages


Let's get you back into your email, @KelsiGrau32!


Based on the error you are receiving, we will need to move this conversation into a DM. This way we can attempt to re sync your account in a Direct Message. Be on the lookout for a chat notification in the upper portion of the page.


Once you are able to get in, we recommend that you view our article that provides steps on changing and updating your security questions.


We look forward to speaking with you!


CalebP, AT&T Community Specialist 

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