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dfrieder's profile

New Member


1 Message

Mon, Aug 8, 2022 4:20 PM

Care Code 201

I have to reset my password almost weekly....now today I get a different error code "Care Code 201" and when go to "forgot password" I put in my information like normal and it just takes me back to the log in screen.  I'm stuck in a circle......i tried the chat with agent option and I can't get around the bot without having to pick a topic that is not related to email.  I am really getting sick of this and need to figure out how to get into my email!  Any help would be much appreciated.  Thanks!


Community Support


200.3K Messages


We understand how frustrating it is resetting your password constantly, @dfrieder.


We suggest clearing your cache and cookies. Cached data can corrupt and cause performance and compatibility issues. 

If you haven't already, we suggest using a different browser. Some browsers are more compatible than others. 

Are you signing in with Currently? If not, we suggest you do so. It's the best and most reliable way to sign into your AT&T email.

If this doesn't help, let us know! We may need to manually reset your email.

Tyler, AT&T Community Specialist

New Member


3 Messages


I have the same issue and no resolution.  I am ready to drop AT & T.  I just want to talk to a person.

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