CARE CODE: 201 [LU100]

Hey there @Boulderj. We understand your frustration and would be happy to help with your email account.

The 201 care code means that the email and password combination doesn't match our records.

Try these following options to troubleshoot:

• Check the spelling of the email address.
• If you're using a computer, delete any saved IDs by clearing your browser's cache and cookies, then close and relaunch the browser.
• Reset the password using the Forgot Password option.

Let us know if this helps.

Robert, AT&T Community Specialist

#14912371