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Need to update email settings?

New Member


2 Messages

Tue, Aug 9, 2022 6:35 PM

CARE CODE: 201 [LU100]

Please help me get past this error (CARE CODE: 201 [LU100]) when logging onto my [email scrubbed].  If can get to my emails on my iPhone and iPad, but not my pc.  If I change the password on my pc I can't get to my emails on my iPhone or iPad.

Thank you for your help.


Community Support


200.5K Messages

2 m مضت

We can help you understand why you're getting this care code, snevetss.


This is part of an ongoing trend that we're working to resolve. We have more information about what this code means and what we're doing to fix it in our article about the 205 care code. It's essentially the same as the code you're getting. We don't have an estimated time of resolution right now, but we're doing our best to help you easily access your email on all your devices again.


In the meantime, try the following troubleshooting options that have helped some email users avoid the different care codes:

  1. Clear your browser's cache and cookies to remove any stored password information. Be sure to close and relaunch your browser afterward.
  2. To reset your password, use the Forgot password option. Wait 24 hours before trying to sign in.

We ask for your patience while we work to resolve this. If you need help with anything else in the meantime, just let us know.


Thank you for visiting the AT&T Community Forums.


Aminah, AT&T Community Specialist

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