CARE CODE: 201 [LU100]

Hope you figured this out by now. I've had similar issues as well. Even if it doesn't seem to work, try resetting your password. As of two weeks ago a character such as @%$ etc. has to be part of it. You may have to wait about 20 minutes or so for it to propagate to the email servers. Have you tried AT&T Web Mail? That should work, but again it will take time to actually change.

Similar issue here; I can login to my prepaid phone account. When I get to a "Validate Account" page asking for payment method (either bank account # or debit card), I enter every card # that I've ever used and I keep getting a message that the card info cannot be located. I can never get beyond that, so I'm stuck without phone service.

att can't make things any more complicated than they do. 

I can't get a Customer Rep that nows how their various systems interact. 

Hey, @jhen2net. We're here to help!

Let us know what you're needing assistance with so we can continue!

Ramses, AT&T Community Specialist

I haven't been able to log into my email account on my MacBook Air for 3 weeks!!! I called ATT 3 weeks ago and the rep said that ATT was aware of the problem and was working on solving it. That was three weeks ago and I still can't log on!!!!!

Either fix the problem so that I can log on or refund my money!!!!! 

Hello @seemoore,

We understand how important email access is, let’s get you back into your email.

To begin we just want to ask a few clarifying questions.

• Have you tested this on another device?
• Do you have any other services with us besides email?
• Are you using an email client such as Outllook or Apple Mail?

While we wait on your answers and work on getting this issue resolved you can always access your email at Currently.com.

First we will touch on some “housekeeping” items.

• Clear your history
• Clear your cache and cookies
• Make sure you are not using any saved login information

For your protection, we may lock your account after too many sign-in attempts. To troubleshoot this sign in issue we will either have to wait a full 24 hours or reset your password.

If you experience the same issues after following the above steps we recommend vising our email support page.

We hope this helps and we look forward to hearing back from you @seemoore

KaneB, AT&T Community Specialist

necesito accesar mi cuenta

Is your issue resolved? If not then you can visit this page to get help. 

i have this problem as well