Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
Need to update email settings?
TahoeFelipe's profile

New Member


1 Message

Sat, Jun 25, 2022 3:34 PM

Care Code: 201 [LU100] just pops up can't pay bill or access email

This has been happening all week sign in to AT&T and get this message: Care Code: 201 [LU100].

Did not recently change password, support on phone asks for passwords and I deliver. Reset is of no help.

This support forum is discouragingly quiet. Can't use phone apps due to sight and mobility issues. so have to use laptop.

IF anyone from AT&T is need to be more forthcoming about this problem AKA post service interruption notices -  NOT vague messages that give NO direction to solution.


Community Support


196.2K Messages

2 m前

We'd be glad to help you fix the care code and sign in to your email, TahoeFelipe.


Let's start by troubleshooting with our Login and Email Solutions article.

  • Clear your cache and cookies - the most common fix

  • Update your browser - many features are only compatible with the latest browser and we recommend updating it

  • Test signing in to your webmail using another browser

  • Disable browser tools or add-ons - varies by device and browser

  • Disable your firewall - varies by device and browser

If you're getting the care code on your mobile device, try the troubleshooting options under the section titled 3rd Party Mailbox - (Outlook, Apple Mail, Mozilla Thunderbird).


Let us know if this helped. We'll be here if you need further assistance.


Aminah, AT&T Community Specialist


New Member


16 Messages

2 m前

This has been happening to me for awhile. No webmail on laptop but could get email on phone. First time it happened I got on live chat with at&t ,gave them my password and they re-synced mail. All was good again for about a month. Last time it happened I used a suggestion by someone else and used the Reset password link under the care code message. However-I used my same password. It worked to get back into webmail on laptop but broke access on phone for about 12 hours. All is well. Now just waiting for the next time. Good luck!!

Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.