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lookingforanswers1's profile

New Member

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3 Messages

Mon, May 30, 2022 12:21 AM

cant sign in to e mail

So today I went to my desktop computer and tried to sign in to my email, this is the message I got: Looks like you’ve tried to sign in unsuccessfully too many times. Recover your ID or reset your password to continue.  I only tried to sign in 1 time!  This is the same problem that I had several weeks ago, and it was something on ATT or Yahoo's end.  This is sooooo frustrating.  My email works on my phone, so I really don't want to change my password ( did that before 15 times in one day).  What's up?

Accepted Solution

Official Solution

ATTHelp

Community Support

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203.5K Messages

6 months ago

Let's explain what is happening to your email account on your computer and your phone, lookingforanswers1.

 

On a computer you are using your web mail. That does require a password. On your phone, you are using an app that requires a secure mail key.  The problem on the computer is that your email profile password has either been corrupted or expired. A password change is required in order to correct this. Here are the steps to follow, for the password reset flow:

  1. Go to att.com/myatt.
  2. Select Forgot password?
  3. Fill out the password info.
  4. Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
  5. Create your new password.

After changing your password, clear the cache and cookies on your browswer, and then go to your AT&T web mail and log in with yoru new password. 

 

Please update us and let us know how that goes.

 

Matthew, AT&T Community Specialist

New Member

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3 Messages

6 months ago

Well, I will try what you say- but this problem has been ongoing, and my password should not expire every month.  

mjfaulkner

Tutor

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12 Messages

5 months ago

WHY DOES THIS KEEP HAPPENING AT&T, AND WHY DON'T YOU PUT OUT A BLANKET TECH UPDATE FOR ALL USERS SO WE DON'T HAVE TO KEEP POSTING ABOUT IT

ATTHelp

Community Support

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203.5K Messages

5 months ago

We're here to address your email login concerns, @mjfaulkner.

 

It's recently been found that the primary reason many of our users are reporting an email lockout issue is due to bad actors trying to breach many of our customer's email accounts. While we don't have an exact ETA on when this issue will be resolved, please rest assured that our security team is actively investigating and blocking the IP Addresses of the bad actors who are making these login attempts.

 

For now, the workaround we have in place when encountering these lockouts is to perform a password reset any time you get locked out.

 

Let us know if you have any other questions or concerns, and thanks for being patient with us in the meantime.

 

Jarod, AT&T Community Specialist

deknutson

Teacher

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37 Messages

5 months ago

ATT:  Matthew & Jarod,  Please advise if there is any new info on getting CARE CODE 205.2 [LU003] fixed.  The ATT boilerplate solution has people creating lots of new passwords to no avail.  In addition, clearing Cookies and Cache on their browser creates a bigger inconvenience than it sounds.  It also still doesn't help solve the ATT system glitch.

CARE CODE 205.2 [LU003]  has been a problem for 2+ years.  I found the best temp solution is to follow Forgot Password link and then to reset to my same PW.  It accepts. Otherwise, you can end up generating dozens of new PWs until ATT finally fixes the problem. 

If you get hit with 72 hour lockout, don't wait the 72.  Call Support and have your account resynced.

mjfaulkner

Tutor

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12 Messages

5 months ago

Thank you for the update, Jarod; Here's the issue. If "bad actors" are trying to access multiple AT&T accounts, but are in fact being unsuccessful, then our passwords are WORKING, and yet you force us to change and/or reset our passwords in order to regain access to the account. It is my bet that all those bad actors IP addresses are from countries that AT&T does not operate in. How about blanket-banning all of those IP addresses from log-in pages?

As long as your solution is AT&T customers having to change passwords constantly, you are, in effect, punishing the victims.

tonydi

ACE - Guru

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8.4K Messages

5 months ago

AT&T doesn't operate in 29 states either.  Why couldn't the "bad actors" be from those places? 🤔

None of this makes any sense.  I can see the too many logins triggering the password reset, that's not an uncommon security measure. Yahoo also locks the account for a specific period of time if you fail more than 3 or 4 times and can't provide the recovery email info.  But this forum is filled with people who get that prompt after just changing the pwd, logging in and then immediate logging out and trying to get back in. 

Also, this has been going on since late October.  The first mention of "bad actors" was June 5th.  So what has Yahoo/AT&T been doing all this time?  Are they trying to tell us that they had absolutely no idea the email accounts were being attacked all that time?

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