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dlaws93's profile

New Member

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5 Messages

Saturday, November 26th, 2022 7:14 PM

Cant reset my e-mail password

I had some suspicouse activity on my e-mail lately so I reset my password. Then I tried to access my e-mail later and I find out that there had been too many incorrect password attempts. I try to reset my password again because I cant log in and after providing my ID and last name I get the message "

Hmm… we can’t reset your password

We don’t have the account details needed to complete your request"

What do I need to do/who do I contact to regain access to my e-mail?

Community Support

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231.4K Messages

1 year ago

We can see if we have any password recovery options for your email address in our system, dlaws93.

 

We'll send you a DM to get started. Look for the chat icon in the upper right corner of the page.

 

Aminah, AT&T Community Specialist

Visitor

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50 Messages

1 year ago

I've been through the above before and resolved nothing. Let me know if it works for you.

New Member

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5 Messages

1 year ago

@ATTHelp Hello, I was told to repost on this forum once my secondary e-mail that was linked had been on the account for 30 days. I should be 30 days now so I would like to continue trying to regain access to my e-mail.

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