Can't login to email

Let's help you gain access to your email on your iPad, @Plmueller01!

If you aren't already, we recommend using Currently to log into your email. Since it's supported by AT&T, doing so can prevent many problems such as what you're currently experiencing. 

In addition to that, we suggest that you create a secure mail key for your email. You'll need it in order to access your email via an email program or app that doesn't use Oauth technology. It’s easy to create a secure mail key from your mobile device, tablet, or computer. Have your User ID and password ready to sign in to myAT&T.

1. Go to Profile and choose Sign-in info.
2. Select the email account that needs a secure mail key. (You’ll find a menu at the top if you have multiple accounts.) 
3. Scroll to Secure mail key and select Manage secure mail key.
4. Choose the email address that you’d like to use, if you have more than one.
5. Select Add secure mail key and then enter a nickname for the secure mail key to make it easier to recognize.
6. Choose Create secure mail key.
7. Select Copy secure mail key to clipboard. Make a note of your secure mail key, so you have it handy if you need to update an email app on several devices.
   • For security purposes, the secure mail key only displays until you select OK. 
   • If you lose or forget the secure mail key, you can create new secure mail keys.
8. Select OK.
9. Go to your preferred email app and replace the existing password with your secure mail key. For an IMAP account, delete the existing password for both the IMAP and SMTP servers and replace them with your secure mail key.

Let us know if this helps!

Lacey, AT&T Community Specialist