Need to update email settings?
Plmueller01's profile

New Member


1 Message

Thursday, September 1st, 2022 10:57 PM

Can't login to email

I can’t log in on my iPad.  I am entering the most recent and correct password and answering the security questions correctly and it’s saying I’m wrong.

I can get in on my phone, just not my iPad.  It’s very frustrating.  I can’t use the yahoo icon on my IPad as it tries to take me to an email address that I don’t use.  I’ve turned that email off, and it keeps going there anyway. So, I have to log in on the site and every few months, it says my password is wrong and I have to go through a million steps to get it changed on all my devices because inevitably one device doesn’t recognize the new password and it’s a vicious circle.

help please.


Accepted Solution

Official Solution

Community Support


231.2K Messages

2 years ago

Let's help you gain access to your email on your iPad, @Plmueller01!


If you aren't already, we recommend using Currently to log into your email. Since it's supported by AT&T, doing so can prevent many problems such as what you're currently experiencing. 


In addition to that, we suggest that you create a secure mail key for your email. You'll need it in order to access your email via an email program or app that doesn't use Oauth technology. It’s easy to create a secure mail key from your mobile device, tablet, or computer. Have your User ID and password ready to sign in to myAT&T.

  1. Go to Profile and choose Sign-in info.
  2. Select the email account that needs a secure mail key. (You’ll find a menu at the top if you have multiple accounts.) 
  3. Scroll to Secure mail key and select Manage secure mail key.
  4. Choose the email address that you’d like to use, if you have more than one.
  5. Select Add secure mail key and then enter a nickname for the secure mail key to make it easier to recognize.
  6. Choose Create secure mail key.
  7. Select Copy secure mail key to clipboard. Make a note of your secure mail key, so you have it handy if you need to update an email app on several devices.
    • For security purposes, the secure mail key only displays until you select OK
    • If you lose or forget the secure mail key, you can create new secure mail keys.
  8. Select OK.
  9. Go to your preferred email app and replace the existing password with your secure mail key. For an IMAP account, delete the existing password for both the IMAP and SMTP servers and replace them with your secure mail key.

Let us know if this helps!


Lacey, AT&T Community Specialist 

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