Thank you for contacting us on AT&T Community Forums! We'd be glad to help you fix the website, so you can access your email.
A good place to start is by clearing your browser's cache and cookies. You can also do this for your smartphone. Sites change over time, and when they do, the files saved in your cache and cookies may conflict with what is actually coded on the site. Clearing it out ensures that your browser is using the settings designed for the website.
Also, if your cache is set to occupy a lot of space on your computer, the computer may get bogged down due to all the hard drive space being occupied.
You can learn more about what could be causing the website not to load and how to resolve it with our article that covers website and browser issues.
Let us know if this helped or if you need further assistance!
ATTHelp
Community Support
•
225K Messages
2 months ago
Hey there baberry23,
Thank you for contacting us on AT&T Community Forums! We'd be glad to help you fix the website, so you can access your email.
A good place to start is by clearing your browser's cache and cookies. You can also do this for your smartphone. Sites change over time, and when they do, the files saved in your cache and cookies may conflict with what is actually coded on the site. Clearing it out ensures that your browser is using the settings designed for the website.
Also, if your cache is set to occupy a lot of space on your computer, the computer may get bogged down due to all the hard drive space being occupied.
You can learn more about what could be causing the website not to load and how to resolve it with our article that covers website and browser issues.
Let us know if this helped or if you need further assistance!
Happy to assist.
Jennifer, AT&T Community Forum Specialist.
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