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Need to update email settings?

New Member


2 Messages

Tuesday, July 21st, 2020 12:30 AM

Cant access legacy email account

I have forgotten my password, when I try and reset it I am prompted to answer security questions which I don't believe I ever set up.  I have had this email for about 15 years and have moved and changed phone numbers several times.  So I do not remember which telephone number or zip code might have been associated with my email if any at all.  I don't even recall using at&t service for anything other than email.  I access my email via  Something odd to note is I can still see the last emails I received on my tablet which was back on June 29th 2020.  I am hoping this will find the right person that can assist in resetting my password and or unlocking my account.  Seems like this might be near impossible to get to the correct person being there is NO option related to email/login issues.

ACE - Guru


9.9K Messages

1 year ago

He said he read an internal article yesterday that this issue should be resolved in October. 

Hmmm......I don't doubt you were told that, but the last "insider" word was that it would be fixed in August. 

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