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Lisab062306's profile

New Member


1 Message

Wednesday, May 31st, 2023 11:56 PM

Can't access email

I suddenly cannot access my email. For no reason, the credentials were invalid. I have literally tried everything in different orders using the information on your website.

Is it possible to either get the log-in information or clear the credentials so I can start over? It is my main address and I've been working on it for 2 days.



[email scrubbed] 

Community Support


232.7K Messages

1 year ago

Hello @Lisab062306, we know how important it is to access your email account, and we'd be happy to help you. 



In order to further help with getting you into your email account, we'll need to meet in a Direct Message. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).



​We look forward to hearing from you.



Demetria, AT&T Community Specialist

New Member


4 Messages

1 year ago

Welcome to my (Edited per community guidelines).  Customer service will eventually tell you that they can not override the system and you need to create a new email.  Why you would want another email address with that company is a mystery since they will lose the new one too.  They will not help you and you will never get that email open again.  Run to create a Google gmail account and start your life over.  My account was decades old and I have lost all my contacts.


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