Need to update email settings?
mluko's profile

New Member


1 Message

Monday, February 6th, 2023 10:19 PM

Cannot recover email - no answers to security questions

I have a sub account I configured some time ago.  The user cannot remember the password nor do they remember the security questions when I set up the account.  Is there anyway to support this via the primary User ID?

Community Support


231.2K Messages

1 year ago

Hey @mluko. We know how important it is to have access to your email account, and we'd be happy to help you.


In order to take a closer look into what is happening with your email subaccount, we'll need to meet you in a Direct Message. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).


We look forward to hearing from you. 


Robert, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.