Cannot recover sbcglobal.net account password
My father is trying to reset his old sbcglobal.net account password but has run into some difficulty for the following reasons:
1. The account was created prior to the 2-factor identification requirement
2. The account was created prior to mandatory security questions
We called the helpline and were basically told we were out of luck.
7 months ago
We understand how frustrating this can be, @klhottel.
What your father is experiencing with his email is likely part of a known issue, and we're working to resolve this as soon as possible. We encourage you to review our Forums post all about Care Code: 205.2, which includes workarounds and causes.
Please feel free to reach back out if you need help in the future. Thank you for contacting the AT&T Community Forums. We appreciate your patience!
Lacey, AT&T Community Specialist