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mhazed56's profile

New Member

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5 Messages

Sat, Aug 13, 2022 11:25 PM

Can no longer login to my SBCGLOBAL.NET email sub-account

Greetings,  Since 7/21 I have not been able to login to my AT&T email sub-account.  However, I can still login to my primary email account.  I‘ ve had these emails for 20+ years.  My profile still shows the sub-account but it now is referred to as an alias.  I have tried clearing the cache, history and cookies and then tried to login again using my sub-account email but now I am being told I am locked out due too many attempts.  I also tried to login and tell it I forgot my password.  It then asks me to answer two security questions which I do not know the answer to or remember ever setting up.  According to what I have read a temporary password option is should also available but I am not seeing it.  Spoke to Yahoo on the phone and they told me my sub-account email is still active but since it is a sbcglobal.net account they can not provide me with any assistance and that I would have to contact AT&T for help.  It is important that I regain access as I have a few important websites I use that were setup years ago using this sub-account email address.  Your help will be greatly appreciated.

ATTHelp

Community Support

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200.4K Messages

2 m مضت

Hi mhazed56, we'd be happy to help you log in to your subaccount.

 

Due to the nature of your issue, we'll need to gather some private information, so we'll be sending you a Direct Message. Look for the chat icon next to the bell icon in the upper right corner of the page.

 

Aminah, AT&T Community Specialist

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