Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.
Need to update email settings?
Tridovthis's profile

New Member

 • 

2 Messages

Saturday, May 20th, 2023 7:15 PM

Blocked emails from Yahoo since March 18, 2023

I have Outlook on a Windows 10 PC. I have an sbcglobal.net address I have used for about 15 years and it pours from Yahoo to my Outlook account. Everything has been blocked since March 18. When I have called AT&T they indicate a million people have been affected but don't give any further information. At one point, the rep said to expect an email with a code being sent to my email address! What?? If I can't get email, that doesn't make sense. Another rep said to expect a phone call with a code. Again, never happened! Pitiful! No customer service and no one knows anything. What is going on?

ACE - Expert

 • 

35.8K Messages

1 year ago

There has been a significant issue with AT&T's e-mail account authentication database.  They've kept the exact situation close to the vest, but rumor has it that:

  • some current account records were lost (but the e-mails are still around, but can't be accessed to there not being an account... they may have had an old backup of the accounts, but with unusable password information)
  • some account information (username, password) were obtained by an outside party
  • some nefarious individuals have been able to access an API and change account information and issue Secure Mail Keys

As such, they have some really significant problems knowing who should have access to some number of accounts. [Not all accounts are affected, but the number is more than zero.]  They can't trust the passwords.  They can't trust the security questions, etc.  So they've taken to snail mailing confirmation information in some cases.  They're trying to gather phone numbers to send MFA codes to in the future for most accounts.

Eventually we keep hoping they'll turn the corner and things will start getting better.

New Member

 • 

3 Messages

1 year ago

This just happened to my yahoo account of 20+ years also.   How unbelievable.

New Member

 • 

3 Messages

1 year ago

Tridovthis......I had success getting into my email via another browser and my phone app.   Try that for now.

New Member

 • 

4 Messages

1 year ago

I am having the same problem with my snet.net account.

clebowitz:  Can you elaborate on how you were able to get into your email?  I tried https://currently.att.yahoo.com/ and https://my.yahoo.com/ using both Chrome and Edge and I don't see any new emails since 5/18.  I also installed the myATT app and tried that, but I could not log in (error code 201 I think it was).

New Member

 • 

4 Messages

1 year ago

Tridovthis:  Who did you call about this?  I cannot even find a contact number on the AT&T web site.  Pitiful!

Community Support

 • 

232.8K Messages

1 year ago

Glad to help you with your email, sroyinct.

 

Check Currently to see if your emails appear there. It's the official platform for AT&T mail. You'll also want to check the server settings for Outlook and make sure you're on the POP3 server. You can check the settings with our guide on setting up/updating AT&T email.

 

Let us know if you need further assistance.

 

Aminah, AT&T Community Specialist

New Member

 • 

4 Messages

1 year ago

ATTHelp Aminah: Yes, I have done all of that.  I can still send email, but I have not received any email since 5/18.

Community Support

 • 

232.8K Messages

1 year ago

We'll send you a Direct Message to assist you, sroyinct. Look for the chat icon in the upper right corner of the page.

 

Aminah, AT&T Community Specialist

New Member

 • 

4 Messages

1 year ago

For everyone's information, Aminah at ATTHelp fixed my email problem.  Thanks Aminah!

1 Message

10 months ago

ATT Help- Can you help me?  I have had an sbcglobal.net email for 20 years and as of yesterday - started having email trouble and sign in trouble and talked to several people at ATT and they are telling me 'my email does not exist'!  Saying it's because Uni sync is not able to authenticate me, they can't help me.  Asked to be escalated...no help.  I can get emails still on my iPhone but cannot get emails to come into outlook or sign in to the Currently/Yahoo page - 

Any help is appreciated!  

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.