Community Support
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6.7K Messages
Bellsouth.net Email - Sign-in Help, Questions, and Answers
Troubleshooting Bellsouth & SBCGlobal Email Addresses
Announcement
AT&T is making your email experience more secure. A part of this change is a prompt requesting you re-enter your password which may affect your ability to sign-in to your email, especially if you cannot remember your password. You will find steps that will help you address your sign in woes. If you have a mail client, you may need to update your settings with our step-by-step guide. in order to access your email given the change.
Can’t sign in or Forgotten Password:
If you have a current AT&T internet account that is tied to your email, you can change or reset your password by performing the following:
- sign in to your AT&T account.
- Select Profile > myAT&T sign in Password.
- Enter and save your password information.
If you have a free email account, you can reset the password at our email reset page.
- Go to Forgot Password page.
- Enter your User Name/ email address.
- Enter your Last Name.
- Follow the prompts.
If you are unable to change your password using the steps above, please chat with us. Please note, if you are unable to verify the account, we will be unable to reset your password. Think about it this way, if someone contacted us pretending to be you and did not know the security questions, would you want them to have access?
Heads Up: If the last name on the record does not match, the password reset option may not work. If you have an old billing statement, please verify what name you used.
Bellsouth.net and SBCGlobal.net sign in Issues
- Clear cache and cookies – sometimes old data can cause sign-in issues. Clearing cache and cookies is recommended. Instructions for: Internet Explorer, Safari, Google
- Update your browser – some features and settings require the latest version of the browser to operate correctly. To Download: Microsoft, Safari, Google
- Disable browser tools or add-ons - varies by device and browser. Instructions for: Internet Explorer 11, Safari, Google
- Make sure Java is up-to-date - https://www.java.com/en/download/
Maintenance Announcement
Due to maintenance to upgrade the legacy IMAP host to a modernized IMAP infrastructure, some customers may get an SSL Certificate mismatch error within their e-mail client or mobile device
- Accept the mismatch to update the SSL certificate for the e-mail to work as normal.
- If there is no option to accept the certificate, remove the e-mail account and set it up again.
- For older Android devices without auto-setup change the following settings.
| Incoming Mail Server (IMAP) |
|
| Outgoing Mail Server (SMTP) |
E-mail address - Your full e-mail address (name@domain.com) Password - Your account's password Requires authentication - Yes |
Mailbox Woes
If you are using a client like Outlook, Thunderbird, or Apple Mail, make sure to use the IMAP settings to access your email.
Settings:
Incoming Mail Server: imap.mail.att.net
Outgoing Mail Server: smtp.mail.att.net
If you need more information your client settings? Visit our Update Email Server Settings link.
Email Will Not Sync? - Disabling the firewall may resolve this.. - varies by device, browser, and virus protection software. Please check your owner's manual to perform this. This to only be done if trying to connect with a client. Before attempting this, make sure you can sign into webmail. We recommend this as a last resort.
ChrisZ, AT&T Community Specialist
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Accepted Solution
Official Solution
ATTU-verseCare
Community Support
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6.7K Messages
6 years ago
I have been seeing a few concerns related to bellsouth or sbcglobal email. Above are some troubleshooting steps that should help you address most issues. If you have any extra feedback or tips, I invite you to post them!
ChrisZ, AT&T Community Manager
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tdtbkbbt
Teacher
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3 Messages
7 years ago
I am unable to sign in to my bellsouth.net account all of a sudden. It says the email and password you entered don't match. I don't understand why I all of a sudden was asked to enter my password. I stay signed in. My phone and iPad don't ask for my password, but the only emails I am receiving are new passwords. The new passwords are not working. I called AT&T and they could not help.
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tdtbkbbt
Teacher
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3 Messages
7 years ago
We found our password and were able to sign in to our mail.
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smasdeu
Contributor
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1 Message
7 years ago
I have been bellsouth.net and have been hit with hacht and I need to change my bellsouth.net password. I am trying to change it but the change password platform sends me to AT&T and I no longer have an active AT&T account. I also don't think they support it anymore. what can I do? who would support it..
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ATTHelp
Community Support
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225.7K Messages
7 years ago
Sorry to read of the trouble you are having with your free email. Check out our free email page for more information.
-ATTU-verseCare
(edited)
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hflong
Contributor
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1 Message
6 years ago
cannot access email with my password my account is [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
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buchananboy
Tutor
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2 Messages
6 years ago
I cannot get into my E Mail or into Genes Page
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buchananboy
Tutor
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2 Messages
6 years ago
How do I cancel my ATT account and can I get my money back that I already paid?
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sycrawford
Contributor
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1 Message
6 years ago
I have a n email ***@bellsouth.net. I can not sign in to it. I need my emails from July - August 2017. Please help me.
[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
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dannyboy7293
Contributor
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2 Messages
6 years ago
Using Thunderbird for a long time with a legacy sbcglobal.net email address. All of a sudden about a week ago it returned a server error. Found this advice. I edited the IMAP & SMTP & port settings as per your instructions. It still did not sign in. I am able to access the account via browser at att.net but the Thunderbird app still won't sign in.
I then followed this:
"If there is no option to accept the certificate, remove the e-mail account and set it up again". I did so.
Now it downloaded the messages on the server but everything associated with the deleted account is GONE. I got no warning that it would delete all my past messages. The address book is still there.
Please advise. - Dan
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