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Need to update email settings?
Sherika's profile

New Member

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1 Message

Fri, Aug 19, 2022 2:21 PM

bellsouth.net email is locked

Unable to log in to Bellsouth.net email account. I try to change password and it takes me to a page for user ID and last name.  Then it takes me to a page for security questions and it says my entries are wrong.  Please fix this so I can change my password and get into my email. 

ATTHelp

Community Support

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200.6K Messages

1 دقيقة مضت

Hi there, @Sherika. We understand that you are having a problem with getting into your email. We would love to help you with that.

 

Since you have followed the password reset flow already, we will just skip that part.

 

Our next step is, to move you into the Direct Message space. You will notice a chat icon, next to a bell icon, located at upper right portion of this thread. Our next message will appear there.

 

In the meantime, please gather your account information together, because we will ask for it.

 

Looking forward to working with you.

 

Matthew, AT&T Community Specialist

 

 

ATTHelp

Community Support

 • 

200.6K Messages

1 دقيقة مضت

Now that we have you in a Direct Message. Please supply the following information:

 

The name on the account(First and Last):

The email address in question:

The zipcode on the account(when the account was registered):

A good contact number:

Best time to call between 8am and 5pm CST. 

 

Looking forward to hearing from you soon.

 

MatthewD, AT&T Community Specialist

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