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Mamacat104's profile
Mamacat104
Helpful 1
Supersonic 25!
#1 Star!

Mentor

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207 Messages

Mon, Jun 20, 2022 1:04 PM

BEING LOCKED OUT OF MY EMAIL

   I go to log into my email and ONCE AGAIN,  I get the message that I have tried too many times and now I have to push 'forgot password" so can get a new one and get in...  I had to log in with a new password this morning,  went to send an email from my phone to my email so can open on the computer and AGAIN I'm told I entered the password too many times.   I am NOT happy with having to do this over and over again!!!!!   PLEASE PLEASE DO SOMETHING TO STOP THIS INSANITY!!!!    WHY is this happening constantly???  

ATTHelp

Community Support

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195.7K Messages

2分前

We'll do our best to help you get back in to your email, Mamacat104.

 

Let’s meet in a Direct Message to begin. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).

 

In the meantime, clear the cache and cookies of your web browser to remove any stored password information. Sometimes keeping password information stored for an extended period of time can cause login issues.

 

We'll see you in the DMs.

 

Aminah, AT&T Community Specialist

Mamacat104

Mentor

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207 Messages

2分前

I am in right now, but don't know how long it will last.  I would like to see someone fix this issue so it don't keep happening.  I see many other questions out there of people with the same issue... It's frustrating to keep having to make a new password in order to get into our emails... It really needs to be fixed...    Is Yahoo trying to force people to pay for email ??   I pay for my internet which comes with my email and I don't want to have to pay more for my email...  

  Please someone look into this issue and fix it...  I use my email for my bills and things important and I don't want to have to try and change my email address on all my bills.. and other notifications I get...  I need access to my email at all times.. I like my email and I use it all day, every day.   

   Please have someone look into the problem and fix it... 

  I AM working okay right now.. just don't know how long it will be before I have to sign in again and faced with the same issue

thanks, 

ATTHelp

Community Support

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195.7K Messages

2分前

We understand how frustrating this is, @Mamacat104.


Our engineers have been notified about this and are working to get this resolved soon. Feel free to reach back out with any other questions or concerns.


Thank you for contacting the AT&T Community Forums Team.

 

Elmi, AT&T Community Specialist

New Member

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14 Messages

2分前

@Mamacat104 This happens to me every two weeks too when the "Keep me logged in" expires. I go through the reset password, enter the code and use the same password I've been using. This way I don't have to update it anywhere else, like my iPad.

Hopefully now that the the "Engineers" have been notified they will get it fixed.

Mamacat104

Mentor

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207 Messages

2分前

Hi Stogiesaurus,  I did the same thing the third time I had the issue.. I just used the password I already had and it worked..  so next time I will do that again,,,  

   I do hope the Engineers will get it fixed..  it's frustrating when you have to deal with this..    

     I had the issue with my bank one time and called and told them that I only tried to log in one time and was told I tried too many times..  In a few minutes, they fixed it and I've not had the issue with them again...  Seems like someone should know what is going on here  and fix it

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