att.net Login Issue

Hi @ mabannister,

Is this a sub account by chance? Also, have you attempted to change the password in an update version of Chrome? We have been seeing these issues and using Chrome to reset the password has resolved most issues.

-ATTU-verseCare

It is a subaccount. I will try the chrome solution when I return home...if not success...I will be in touch...I have been reading that the bellsouth.net server is down....is this true? I am very frustrated twice in less than 3 months...same problem.

Hi @mabannister,

If the account is suspended, you have to log into the primary account to resolve this and unsuspend it from there. We are unable to perform this.

-ATTU-verseCare

Someone did unsuspended it in November....can you look back at the history of this account? Barry was the person that did it I can copy/paste the interaction if that is necessary....it is an account I've had for at least 15 years...I am divorced for 10 years and it is a subaccount under my ex spouse's account but I do have ATT home service (phone) . There has to be a way to do it this time if it was done just 2.5 months ago...the question is why it keeps happening?

Here is the reply in November from Barry at ATTCares:

Hey Mary, 

I was able to locate the account that this is located under and authenticate it. I don't show that the email is locked but we can reset the password if you would like?

BarryR - U-verse Social Media Manager
6am - 3pm CST Tuesday - Saturday

Can't you duplicate what he did?

Is anyone reading my messages? Especially The last one....can someone tell me how I can contact Barry ...see previous email for details...he fixed the problem last time!

For the fourth or fifth time in the past month, I am unable to login to my Yahoo/ATT email account... The prompt is telling me I am using the incorrect password (or username). But I KNOW this is wrong - I am using the correct password and username. What is going on..? And why does this keep re-occurring..? And please don't tell me to "clean my cache" or "use another web browzer" because I have tried all that and a few other things. This is DEFINITELY related to a Yahoo and/or ATT conflict because after 3-4 days I can login using the same old password and username... Is there anyone else out there with similar problems..?

anyone figuring out what to do with inability to login to att.net?

I have been seeing the same problem across four of my units (desktop, laptop, Iphone, Ipad). As you noted this has happened for or five times in the last 6 months but it corrects itself usually in 24 hours, this time it has been 3 days and still not working.  I can still login via Yahoo but not using Outlook on my PCs or through IOS mail settings on my Iphone and Ipad. Cannot find out who to call to get results.

No. That isn't a "work around". Gets the same result. Nice try though... SMH