Need to update email settings?
raybravo's profile

New Member

 • 

4 Messages

Sat, May 28, 2022 1:56 AM

att.net legacy standalone email

I can only access my att.net email from my old mobile device. I cannot access the account on the new device as it says I have entered my password too many times. I get this error code "CARE CODE: 205.2 [LU003]." I have had this e-mail account for well over a decade. I no longer have accounts with AT&T under my name. I don't remember the answers to the security questions, and there was never a recovery e-mail address established because, well I had the password saved om my PC and mobile device. It just wasn't an issue. From what I am reading online, this is on AT&T. I did nothing to cause this to occur. Customer service has been awful. Transfer from one place to another. Good lord the hours, and days lost getting wrong answer after wrong answer, and transferred to every part of the company cause no one knows what the (Edited per community guidelines) the other one is talking about. Finally I hear from someone over seas that there is nothing that can be done on their end because this is a standalone address. All of my digital self is tied to this e-mail address. How can nothing be done if this was an address you all created for me when I was a subscriber? For f**ks sake it's an att.net address, if at&t can't help than who the (Edited per community guidelines) can? I just need someone to send me a temp password so that I can change it and move on with my life. 

ATTHelp

Community Support

 • 

192K Messages

1 m ago

We can help you with your email, raybravo.

 

Due to the email account matter, we will need to transition to a Direct Message. You will notice a chat icon next to a bell icon, on the top of the page, on the right-hand side. Our next message will appear there. 

 

In the meantime, please gather your account information together. Do not post it here. We will ask for it again, in the Direct Message. 

 

Looking forward to resolving your email account concern. 

 

Matthew, AT&T Community Specialist

New Member

 • 

4 Messages

1 m ago

Matthew,

Thank you for your response. I am look forward top your assistance.

Regards,

raybravo

New Member

 • 

4 Messages

1 m ago

HUGE shout out to Matthew! He was able to take care of my e-mail issue. Can't thank you enough. 

tonydi

ACE - Guru

 • 

5K Messages

1 m ago

@raybravo   It might be of great value to the hundreds of others still struggling with this issue if you could post exactly what needed to be done to fix your issue.

New Member

 • 

4 Messages

1 m ago

Matthew was able to send me a temp password. That allowed me to get in to my user profile. He then walked me through setting up a security key, as well as additional counter measures to avoid this happening in the future. I was an old school DSL subscriber and when I changed providers I had never set up a back up e-mail, phone number, or anything. I had my password memorized and noted. This was a ticking time bomb waiting to happen. But thankfully Matthew got me squared away.

Need help?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.