Need to update email settings?
DougM09's profile

New Member

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1 Message

Sunday, January 8th, 2023 5:54 AM

Att.net email lockout need help

For some reason my att.net email account password got changed. I use this account for important emails. Security questions are not working and there is no other way around them without human help. AT&T automated chat is not helpful at all. Please help. 

Community Support

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229.5K Messages

1 year ago

We'd be happy to help check for possible reset options for you to regain access to your email account, DougM09.

 

In order to proceed further, we would like you to join us in a Direct Message. You can do this by checking in the DM inbox which is located next to the bell icon.

 

We are looking forward to working with you to get this resolved.

 

Latoya, AT&T Community Specialist

New Member

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1 Message

1 year ago

Was there a resolution to this question. We are having the exact same issue. Seem to be going in circles trying to access my wife's account which is the sub account to my own main account. I am able to access the main account and manage the items it would let me manage. (NOT the password reset for sub account). Security questions on the sub account not working either.

Community Support

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229.5K Messages

1 year ago

We'll have to look at your email account to assist you, as we did with the OP, dwantz.

 

We'll send you a DM to get started. Look for the chat icon in the upper right corner of the page.

 

Aminah, AT&T Community Specialist

New Member

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32 Messages

1 year ago

Were either of y’all able to get help?

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