Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
Need to update email settings?
joevigil's profile

New Member

 • 

2 Messages

Thu, Aug 18, 2022 8:53 PM

AT&T Subaccounts Disappeared

I'm able to successfully login to myATT after resetting my password. However, I'm no longer able to view subaccounts. 

I get the error "We apologize for the inconvenience, but your account type does not have the option to add subaccounts.
(PUM301)".

The master account has a 'sbcglobal.net' domain.

The subaccount has a 'sbcglobal.net' domain.

What do I do?

New Member

 • 

2 Messages

1 دقيقة مضت

This started because I wanted to reset the password for the subaccount. However, I received the error "we can't reset your password. We don't have the account details we need to reset your password right now."

I know the correct password for the subacct. But when I try to login, I get the error "The limit for unsuccessful sign-in attempts has been reached."

New Member

 • 

8 Messages

1 دقيقة مضت

I'm have the same issue.  I can't log into one of my sub-accounts.  I know 100% that my password is correct; and Reset Password is not working.

"Hmm… we can’t reset your password

We don’t have the account details we need to reset your password right now. To get help, call 800.288.2020."

So I went to Manage Sub-accounts, and it says

"We apologize for the inconvenience, but your account type does not have the option to add subaccounts.
(PUM301)"

So what's happened to my sub-accounts?

ATTHelp

Community Support

 • 

200.1K Messages

1 دقيقة مضت

We can help you get assistance with viewing your subaccounts, joevigil.

 

We'll be sending you a Direct Message with more information. Look for the chat icon next to the bell icon in the upper right corner of the page.

 

Aminah, AT&T Community Specialist

New Member

 • 

5 Messages

1 دقيقة مضت

i am not the only one who can log into a prodigy.net account - please someone with knowledge and a direct phone number to call to resolve this e mail issue - it has been weeks not seeing e mail and its important to get this fixed. thank you 

I'm have the same issue.  I can't log into one of my sub-accounts.  I know 100% that my password is correct; and Reset Password is not working.

"Hmm… we can’t reset your password

We don’t have the account details we need to reset your password right now. To get help, call 800.288.2020."

So I went to Manage Sub-accounts, and it says

"We apologize for the inconvenience, but your account type does not have the option to add subaccounts.
(PUM301)"

So what's happened to my sub-accounts?

ATTHelp

Community Support

 • 

200.1K Messages

1 دقيقة مضت

We're here to help you log into your e-mail, @lgallner!

Since your e-mail isn't recognizing your recovery options, we would like to invite you to a Direct Message to further assist you.

Keep an eye out for a notification at the top right-hand corner of the forums, next to the bell icon, for our Direct Message!

Looking forward to talking with you!

Donovan, AT&T Community Specialist

New Member

 • 

5 Messages

1 دقيقة مضت

the e mails that do not work are [email scrubbed] and [email scrubbed]

(edited)

ATTHelp

Community Support

 • 

200.1K Messages

1 دقيقة مضت

Hey there, @lgallner!

 

Did you see our the previous response about us sending you a Direct Message? Are you able to see the indication on the top right of the screen?

 

If you are having any difficulty reaching your Direct Messages, please let us know.

 

Donovan, AT&T Community Specialist

New Member

 • 

1 Message

1 دقيقة مضت

I had a sub-account that we could not log into knowing that we too had the correct password. Now all my subaccounts are missing. Now we are stuck. Can you help

ATTHelp

Community Support

 • 

200.1K Messages

1 دقيقة مضت

Hey @sgartin, let's work on your email together.

 

In order to continue, we'll need to speak privately. Please meet us in a DM via the direct message inbox in the top right corner of the screen. We'll be messaging you there shortly.

 

Tyler, AT&T Community Specialist

New Member

 • 

3 Messages

1 دقيقة مضت

@ATTHelp Please send me a message.  Our subaccounts are gone also from flash.net I'm in big trouble with my boss for this!  Please help us.  Everything is connected through the sub accounts.  Thank you!  

stoeck

Teacher

 • 

18 Messages

1 دقيقة مضت

I’ve tried to get help on Twitter, nobody will respond to a direct message at @ATTHelp   I have same issue

New Member

 • 

5 Messages

1 دقيقة مضت

Hey there, @lgallner!

 

Did you see our the previous response about us sending you a Direct Message? Are you able to see the indication on the top right of the screen?

 

If you are having any difficulty reaching your Direct Messages, please let us know.

 

Donovan, AT&T Community Specialist

Can you please DM me once more the one temp e mail password you provided worked just fine the other e mail user [email scrubbed] may have expired or is not working

(edited)

Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.